Job Overview
We are seeking a motivated Customer Service Representative to join our team for a US-based client project. This is a part-time, fully remote position where you will conduct outbound calls to engage potential customers, assess their interest, and support the sales process.Key Responsibilities
• Conduct proactive outbound calls using provided client lists; follow up with unanswered calls up to three times across different time slots
• Assess and categorize customer purchase intent levels during calls, document details thoroughly in the system, and flag qualified leads for follow-up
• Follow up with interested customers, address objections, and guide them toward completing purchases
• Regularly compile feedback on lead quality and common objections, and collaborate with the client to optimize call scripts and strategies
• Learn product knowledge thoroughly and complete other tasks assigned by the supervisor
Requirements
• Associate degree or higher
• Native-level American English with a clear, authentic accent and strong listening and speaking skills
• 6 months to 1 year of sales experience preferred
• Excellent communication and interpersonal skills
• High reliability and stability with a strong work ethic
• Ability to work independently in a remote/home-office environment
Work Hours
• Schedule: 4 days per week, daytime hours (EST / Eastern Time)
• Daily hours: 5 hours per day
• Employment type: Part-time (PTE)
• Work location: 100% remote (work from home)
Pay: $14.00 - $17.00 per hour
Benefits:
• Work from home
Work Location: Remote