Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Remote- From Oregon
FLSA Status: Non-Exempt
Job Overview:
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions:
- Provide general customer service information. (Hours of operation, directions, etc.)
- Ability to handle heavy call volumes of both inbound and outbound.
- Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
- Troubleshoot password and basic technical/app inquiries.
- Research any misapplied information or customer discrepancies.
- Provide special event, promotions and wagering details.
- Assist customer via telephone and live chat as needed.
- Performs other duties as assigned by supervisors or other senior management.
Qualifications:
- High School Diploma or Technical Certification
- Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email
- Must have the flexibility to work weekends, holidays, or other shifts
- Must have a dedicated/secure space when working from home
- Strong computer skills (Microsoft and basic internet navigation)
- Able to handle high call volumes and excellent phone etiquette
- Strong Organizational skills
- Attention to detail
- Ability to multi-task and data entry
- Strong verbal communication
- Protect organizations values by keeping information confidential
- Ability to adapt quickly to change, learn, and balance the understanding of different products
Summary of Physical Requirements and Work Environment:
This position is primarily sedentary and requires prolonged periods of sitting and working at a computer. The employee must be able to communicate effectively by telephone and live chat, perform frequent computer and data-entry tasks, and operate standard office equipment. The role requires the ability to maintain focus and manage multiple customer inquiries in a fast-paced, high-volume environment.
Pay Range / Salary: $17.00/per hour
Salary: $17.00Originally posted on