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About careerpulse
careerpulse is a leading force in the trucking and logistics sector, dedicated to moving freight efficiently across North America. With a reputation built on reliability, technology‑driven solutions, and a people‑first philosophy, careerpulse empowers shippers, carriers, and drivers to achieve their goals every day. Our commitment to innovation is matched only by our dedication to creating a supportive, inclusive workplace where every team member can thrive—whether they’re on the road, in a warehouse, or working from the comfort of their home.
Why This Role Matters
As a Night Shift Customer Service Representative you will be the backbone of our 3rd‑shift operations, ensuring that loads are scheduled, drivers are supported, and customers receive the seamless service they expect from careerpulse. The overnight hours are a critical window for freight movement, and your ability to stay calm, organized, and proactive will directly impact the safety and timeliness of deliveries across the nation.
Key Responsibilities
- Load Management: Accept, schedule, and assign freight loads using TruckMate or comparable Transportation Management Systems (TMS).
- Driver Coordination: Communicate daily with drivers and driver managers to align schedules, address route changes, and resolve any on‑the‑road issues.
- Progress Monitoring: Track load status in real‑time, ensuring on‑time pickups and deliveries while proactively addressing any delays.
- Issue Resolution: Respond to customer and driver inquiries with professionalism, clarity, and empathy, turning challenges into positive experiences.
- Record Keeping: Accurately input updates, maintain logs, and keep all system data current to support downstream processes.
- Team Collaboration: Balance the needs of drivers, dispatchers, and customers, fostering a cooperative environment even during the quiet hours of the night.
- Continuous Improvement: Identify recurring issues, suggest process enhancements, and contribute to the evolution of careerpulse’s night‑shift protocols.
Essential Qualifications
- Minimum of 1‑2 years of experience in transportation, dispatch, or logistics support roles.
- Demonstrated ability to use a Transportation Management System, with TruckMate experience considered a strong advantage.
- Exceptional written and verbal communication skills, capable of conveying complex information clearly.
- High attention to detail and proven multitasking abilities in fast‑paced environments.
- Self‑motivation and comfort working independently in a fully remote setting.
- U.S. citizenship or permanent residency with legal authorization to work in the United States.
- Residency within a 35‑mile radius of Kaukauna, WI, to facilitate mandatory in‑office training sessions.
Preferred Qualifications & Additional Skills
- Advanced familiarity with TruckMate or similar TMS platforms (e.g., McLeod, MercuryGate).
- Previous experience handling night‑shift schedules in a logistics or transportation environment.
- Proficiency with Microsoft Office Suite, especially Excel for data tracking and reporting.
- Basic understanding of freight regulations, safety standards, and driver compliance requirements.
- Strong problem‑solving mindset with the ability to think on your feet and make quick, informed decisions.
- Experience delivering outstanding customer service in high‑stress or time‑sensitive situations.
Core Competencies for Success
- Communication: Clear, concise, and courteous interaction with drivers, managers, and customers.
- Organizational Skills: Ability to manage multiple loads, priorities, and deadlines without sacrificing accuracy.
- Technical Aptitude: Comfort navigating TMS software, troubleshooting minor technical issues, and learning new tools quickly.
- Resilience: Maintaining focus and productivity during overnight hours while handling unexpected challenges.
- Team Orientation: Collaborative spirit that supports colleagues across shifts and departments.
- Integrity: Commitment to ethical conduct, data confidentiality, and compliance with industry standards.
Career Growth & Learning Opportunities
careerpulse invests heavily in the professional development of its employees. As a Night Shift Customer Service Representative, you will have access to:
- Structured onboarding and ongoing training programs tailored to logistics and TMS mastery.
- Mentorship from senior dispatch and operations leaders who can guide you toward advanced roles such as Senior Dispatcher, Operations Analyst, or Shift Supervisor.
- Certification courses (e.g., Certified Transportation Professional) subsidized by careerpulse.
- Cross‑functional exposure to other departments, including fleet management, safety compliance, and technology development.
- Opportunities to lead special projects that improve night‑shift efficiency, giving you tangible achievements to showcase on your résumé.
Compensation, Perks, & Benefits
careerpulse offers a competitive hourly wage ranging from $20.00 to $23.00 based on experience and performance. In addition to base pay, you will enjoy a comprehensive benefits package designed to support your health, financial security, and work‑life balance:
- Health, Dental, and Vision Insurance: Comprehensive coverage with multiple plan options.
- 401(k) Retirement Plan: Company‑matched contributions to help you build a secure future.
- Paid Time Off (PTO): Generous vacation, sick leave, and holiday time to recharge.
- Flexible Schedule: Consistent Sunday‑through‑Thursday night shift (10 p.m. – 6:30 a.m. CST) with predictable hours.
- Remote Work: Fully work‑from‑home arrangement, eliminating commute stress.
- Professional Development Stipends: Funding for courses, certifications, or conferences related to logistics and customer service.
- Employee Assistance Program (EAP): Confidential counseling and support services.
Work Environment & Culture at careerpulse
Our culture is built on three pillars: People, Performance, and Progress. Even though you’ll be working remotely, you’ll feel connected to a vibrant community that values:
- Collaboration: Regular virtual huddles, cross‑shift meetings, and an open‑door policy with leadership.
- Recognition: Monthly “Night Owl” awards, peer‑to‑peer shout‑outs, and performance bonuses.
- Inclusivity: A diverse workforce where every voice is heard and respected.
- Well‑Being: Resources for mental health, ergonomic home‑office guidance, and wellness challenges.
- Innovation: Encouragement to suggest technology improvements, process automation, and creative solutions.
Application Process & Next Steps
If you thrive in a fast‑paced, technology‑enabled environment and are eager to make a tangible impact on the logistics industry, careerpulse wants to hear from you. To apply:
- Submit your updated resume highlighting relevant logistics or customer service experience.
- Provide a brief cover letter explaining why the night‑shift role at careerpulse aligns with your career goals.
- Complete the online assessment (if requested) to showcase your problem‑solving abilities.
- Participate in a virtual interview with our hiring team to discuss your experience and fit.
We review applications on a rolling basis and aim to schedule interviews within two weeks of receipt. Successful candidates will receive a detailed onboarding plan and a welcome kit to set them up for success from day one.
Join careerpulse and Keep Freight Moving
At careerpulse, every night shift is an opportunity to keep the supply chain humming, support drivers who are the lifeblood of our industry, and deliver exceptional service to our customers. Your dedication will directly influence the reliability of freight movement across the country. Ready to become a vital part of a forward‑thinking logistics leader? Apply today and embark on a rewarding career where your contributions truly matter.
Apply Now – Night Shift Customer Service Representative
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