Job Description:
• Answer inbound calls and assist members with questions about insurance policies and AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues in a non-scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to enhance performance
• Complete a 100% virtual training program lasting approximately four months
• Work full-time post-training shifts scheduled Monday–Friday and every Saturday, with one weekday off each week
Requirements:
• Prior customer service experience; recent call center experience preferred
• Spanish fluency is a plus
• Excellent written, verbal, and listening communication skills
• Ability to multitask and navigate computer systems in real time
• Flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within the State of Ohio
• Dedicated, quiet workspace without interruptions
• Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hot spots
• Modem/router in the same room as computer equipment
• Minimum internet speed of 50–100 Mbps download and 10 Mbps upload
• Demonstrated ability to uphold productivity and confidentiality in a remote setting
• Regular attendance in virtual team meetings and training sessions
• Availability during standard business hours and flexibility for possible shift adjustments
Benefits:
• Bilingual fluency differential: additional $1.00/hour for English/Spanish fluency
• Comprehensive benefits package
• Growth & advancement opportunities
• Company-provided computer
• Partial internet reimbursement
• Health coverage for medical, dental, and vision
• 401(k) saving plans with company match
• Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts on membership, insurance, travel, entertainment, services, and more