Job Description:
• Serve as the first point of contact for AdvaCare’s internal and external customers
• Answer phones in a friendly, professional, customer-centric manner
• Schedule deliveries, pickups, maintenance, and repairs for facilities, home care, and hospice providers
• Act as a customer liaison regarding product availability, equipment assessments, and equipment troubleshooting
• Serve as the primary point of contact for customer service-related issues
Requirements:
• Empathy, passion, and enthusiasm for helping those in need
• Strong attention to detail
• Ability to multitask across multiple web-based order entry platforms
• Strong written and verbal communication skills
• Ability to compose clear, concise messages via email and instant message
• Ability to speak clearly and articulately when working with internal and external customers on the phone
• Strong computer/systems skills (Microsoft Office Suite, etc.)
• Access to home office setup
• Availability for initial full-time training Monday through Friday, 8:00 am to 4:30 pm CST for approximately 4 weeks
• Availability to work 4:00 pm–9:00 pm CST Monday through Friday after training
Benefits:
• Competitive starting pay
• Robust PTO plan
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental insurance offerings
• 401(k) plan with company match
• All hardware (computer, monitors, etc.) needed to work from home provided by AdvaCare Systems