POSITION IS ELIGIBLE FOR REMOTE / WORK FROM HOME OPPORTUNITY
DEPARTMENT: DME CONTACT CENTER
TELECOMMUTING ELIGIBLE: YES
JOB GRADE: N11
AS A CONDITION OF EMPLOYMENT, PHYSICAL WORK LOCATION MUST BE IN ONE OF THE 50
STATES OR THE DISTRICT OF COLUMBIA.
NOTICE OF COLLECTION & PRIVACY POLICY FOR APPLICANTS RESIDING IN CALIFORNIA:
CALIFORNIA APPLICANT PRIVACY POLICY | NORIDIAN (NORIDIANSOLUTIONS.COM)
[https://noridiansolutions.com/california-applicant-privacy-policy/]
JOB TITLE
Customer Service Representative I
JOB SUMMARY
The Customer Service Representative responds to calls or written correspondence
and serves as a direct point of contact for customers, assisting with
information in response to various inquiries.
KEY PERFORMANCE INDICATORS
Excellent multi-tasking skills
Excellent customer service skills
Strong verbal and written communication skills
ESSENTIAL FUNCTIONS
KEY DUTIES/RESPONSIBILITIES/ACCOUNTABILITIES
Responds to customer inquiries promptly and accurately
Documents all inquiries appropriately
Understands and applies confidentiality and security guidelines
Maintains minimum production expectations while meeting defined quality
expectations
Maintains knowledge of online reference information
Prioritizes work throughout the day and adapts to changes in workload as
needed
NON-ESSENTIAL DUTIES AND FUNCTIONS
Other duties as assigned
MINIMUM QUALIFICATIONS
High School diploma or GED
Ability to maintain confidential information in compliance with HIPAA
regulations
Excellent data entry skills
Program training as required
Demonstrated problem solving skills
PREFERRED QUALIFICATIONS
ABOVE REQUIREMENTS AND THE FOLLOWING:
Previous work experience in a healthcare provider or insurance environment
and/or contact center experience
Ability to work flexible schedules
ENVIRONMENT AND COGNITIVE/PHYSICAL DEMANDS
Office Environment
Ability to read, hear, speak, keyboard, reason, communicate effectively and
problem solve
Requires prolonged sitting and telephone use
Requires the use of office equipment such as computer terminals, telephones,
copiers and printers
Infrequent lifting to 15 pounds
Infrequent stooping
SEGREGATION OF DUTIES
Every employee is responsible to perform their duties and responsibilities in
accordance with Noridian values, policies and procedures, including but not
limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS
requirements, the Noridian Compliance Program and any other applicable laws,
rules and regulations.
STATEMENT OF OTHER DUTIES
This document describes the essential functions, requirements, and
responsibilities of this job, and is not intended to be a complete list of all
tasks and functions. Employees may be requested to perform job related tasks
other than those specifically listed in this description and may be required to
perform any task requested by the supervisor or management.
TOTAL REWARDS PACKAGE:
Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings
and Flexible Spending Accounts, 401k and Company Match, Company-paid Life
Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays,
Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers
Compensation, Retiree Benefits, Severance Package, Employee Assistance Program,
Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and
Online Learning System.
CMS ACCESS COMPLIANCE AND REGULATION CONTINGENCY STATEMENT
Some positions require compliance with (i) federal and agency-specific
regulations and federal contract requirements, and (ii) eligibility to obtain
and maintain federal identity credentials and authorized access to government
facilities, information systems, networks, sensitive information, or
applications.
To obtain federal identity credentials and authorized access, employees in this
position may be required, as a condition of employment, to successfully complete
federal identity verification, federal background investigation and
adjudication, credentialing, and access authorization processes in accordance
with applicable federal requirements. Federal identity credentials and
authorized access will not be issued to candidates who have not resided in the
United States at least three (3) out of the last five (5) years.
Failure to obtain and maintain eligibility for required federal credentials and
access authorization may result in removal from the position or termination of
employment.
EQUAL EMPLOYMENT OPPORTUNITY
Qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, national origin, disability, protected veteran
status or other characteristics protected by state or federal law.
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant. However,
employees who have access to the compensation information of other employees or
applicants as a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a formal
complaint or charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the employer, or (c)
consistent with the contractor’s legal duty to furnish information. 41 CFR
60-1.35(c)
Below is the salary range for potential new hires.
Salary Range: The pay range for this position is $15.66 – $20.61per hour. The
base pay offered may vary depending on geographic region, internal equity,
job-related knowledge, skills, and experience, among other factors.
Other Compensation: Incentive Plan & Lifestyle Benefit
This job will be closed 10/30/2026 at 8:00AM CST. No further applications will
be considered.