Customer Service Representative – Help Desk & Technical Support Specialist (Temporary)

About brighthush and the Opportunity

brighthush is a leading federal partner dedicated to delivering mission‑critical services that empower millions of Americans to access vital healthcare information and benefits. As a trusted collaborator with federal agencies, brighthush plays a pivotal role in ensuring seamless technology support for the Medicare Provider community. We are currently seeking a highly motivated, detail‑oriented Remote Customer Service Representative – Help Desk & Technical Support Specialist to join our team on a temporary assignment. This role is an excellent opportunity for individuals who thrive in a fast‑paced, remote environment and are passionate about providing exceptional technical support to a diverse user base.

Why Work with brighthush?

• Impactful Mission: Your work will directly support the Medicare Provider community, helping them navigate complex systems and access essential services.
• Remote Flexibility: Fully remote position with a consistent schedule (Monday‑Friday, 10:30 AM‑7:00 PM EST).
• Professional Growth: Exposure to federal client processes, advanced troubleshooting, and project integration will broaden your skill set and enhance your resume.
• Inclusive Culture: brighthush champions diversity, equity, and inclusion, ensuring a welcoming environment for all employees.
• Competitive Compensation: $21.53 per hour, with potential for overtime and performance bonuses.

Key Responsibilities

As a central point of contact for providers, you will be responsible for a wide range of technical support tasks, including:

• Assist Technician II in delivering desktop and operational support across assigned sites and remote offices.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other PC peripherals.
• Deploy and support various operating systems (Windows, macOS, Linux) and remote access solutions.
• Diagnose, resolve, and document user issues related to hardware, software, and network connectivity.
• Utilize remote desktop tools to provide timely assistance to users in remote or home office settings.
• Maintain accurate, detailed updates in the ticketing system, knowledge bases, and troubleshooting manuals.
• Escalate advanced technical problems to senior engineers and collaborate with project managers on integration and transition of new technology initiatives.
• Manage software imaging and workstation image deployment using industry-standard tools.
• Identify recurring issues, propose improvements, and collaborate with management to enhance the support environment.
• Participate in team meetings, knowledge sharing sessions, and continuous improvement projects.
• Perform any additional duties as assigned by management to support overall team objectives.

Essential Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in a technical support or help desk role.
• Strong verbal and written communication skills, with a customer‑service focus.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with remote desktop tools (e.g., TeamViewer, Remote Desktop Connection).
• Basic knowledge of operating systems installation and configuration.
• Ability to follow established processes, procedures, and guidelines.
• Detail‑oriented, organized, and capable of managing multiple tickets simultaneously.
• Self‑motivated and able to work independently while collaborating effectively with team members.
• Availability to work Monday‑Friday, 10:30 AM‑7:00 PM EST.
• Successful completion of the federal client vetting process (a condition of employment).

Preferred Qualifications

• Associate’s degree or higher in Information Technology, Computer Science, or a related field.
• Experience supporting Medicare or other federal healthcare systems.
• Knowledge of image deployment tools (e.g., SCCM, MDT).
• Familiarity with ticketing systems such as ServiceNow or Jira.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience working in a remote, distributed team environment.
• Strong analytical and problem‑solving abilities, with a proactive approach to identifying root causes.
• Demonstrated ability to adapt to changing priorities and ambiguous situations.

Core Skills & Competencies

• Technical Proficiency: Ability to diagnose and resolve a wide range of hardware and software issues.
• Customer‑Centric Mindset: Delivering clear, empathetic communication and ensuring a positive user experience.
• Process Adherence: Following documented procedures to maintain consistency and quality.
• Collaboration: Working effectively with cross‑functional teams, including project managers and senior engineers.
• Time Management: Prioritizing tasks and meeting SLA targets in a fast‑paced environment.
• Continuous Learning: Staying current with emerging technologies and best practices in IT support.

Career Growth & Learning Opportunities

While this role is temporary, it offers a unique window into federal technology support and project integration. Successful candidates may be considered for future full‑time positions or other opportunities within brighthush, including:

• Senior Help Desk Analyst
• Technical Project Coordinator
• Systems Deployment Engineer
• IT Service Management Lead

brighthush is committed to investing in your professional development through training programs, mentorship, and access to industry certifications.

Work Environment & Company Culture

At brighthush, we value flexibility, innovation, and a collaborative spirit. Our remote teams are supported by robust communication tools, regular virtual check‑ins, and a culture that encourages knowledge sharing and continuous improvement. We celebrate diversity and foster an inclusive environment where every voice is heard.

Compensation, Perks & Benefits

• Competitive hourly rate of $21.53.
• Potential for overtime and performance‑based bonuses.
• Comprehensive remote work setup stipend (if applicable).
• Access to company‑wide learning resources and certification support.
• Participation in virtual team events, wellness programs, and community outreach initiatives.
• Opportunity to contribute to meaningful federal projects that impact millions of Americans.

How to Apply

Ready to make a difference? Submit your application through our portal and join a team that values expertise, dedication, and a passion for service. We look forward to welcoming you to brighthush and exploring how your skills can help us continue to deliver exceptional support to our federal partners.

Apply for this job