We are looking for a reliable and experienced customer service representative to handle daily customer support for our ecommerce store, Bleasures.
You will respond to customer emails, track orders, help with delivery questions, address changes, sizing questions, refunds, exchanges, and general product inquiries. Most communication will be through Gmail and Shopify.
Responsibilities
• Reply to customer emails professionally and promptly
• Check order status, tracking updates, and delivery issues
• Contact suppliers or fulfillment partners when an order needs escalation
• Handle address corrections, cancellations, replacements, refunds, and exchanges
• Answer sizing and product questions using our provided information
• Flag urgent issues, chargeback risks, angry customers, and fulfillment delays
• Keep customer interactions organized and update order notes when needed
• Follow our customer service tone and templates while still sounding human
Requirements
• Strong written English
• Experience with Shopify customer support preferred
• Experience with Gmail, order tracking, and ecommerce fulfillment
• Comfortable handling upset customers calmly and professionally
• Detail oriented and able to check order numbers, names, addresses, and tracking carefully
• Available to respond during US business hours
• Must be reliable, responsive, and able to follow instructions
Helpful Experience
• Zendrop, AliExpress, CJ Dropshipping, 17TRACK, or similar fulfillment platforms
• Fashion, shapewear, beauty, or ecommerce customer support
• Handling refunds, disputes, replacements, and delivery issues
Workload
Starting with approximately 1 to 3 hours per day, depending on email volume. This can grow into a longer term position for the right person.
To Apply
Please send:
A short introduction
Your ecommerce customer service experience
Which platforms you have used, such as Shopify, Zendrop, Gorgias, Gmail, or 17TRACK
Your hourly rate
Your availability in EST
An example of how you would reply to this customer:
“My order has not arrived yet and I have not received any updates. Where is it?”