About brighthush
brighthush has been a trailblazer in risk‑management solutions since 1987, empowering organizations across the United States to protect their workforce, streamline claims, and optimize benefits. With a portfolio that spans workers’ compensation, auto, health, and disability management, we are the trusted partner for thousands of businesses seeking integrated, technology‑driven solutions. Our culture is anchored in the core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE‑IT!), and we are proud to be recognized as a Great Place to Work®. At brighthush, we invest heavily in our people, technology, and community, ensuring that every employee has the tools, training, and support needed to thrive.
Why Join brighthush?
- Be part of a dynamic, fast‑growing organization that values innovation and continuous improvement.
- Work in a collaborative environment that celebrates diversity, inclusion, and teamwork.
- Enjoy a comprehensive benefits package that supports your health, financial security, and work‑life balance.
- Access ongoing learning and development opportunities that help you advance your career.
- Receive competitive compensation that reflects your skills, experience, and contributions.
Position Overview
As an Entry‑Level Customer Service Representative at brighthush, you will be the first point of contact for clients, providers, and internal stakeholders. Your role will involve handling inquiries via phone, email, fax, and written correspondence, ensuring that all interactions adhere to contractual obligations, state regulations, and client instructions. You will play a critical role in maintaining high levels of customer satisfaction, resolving issues efficiently, and supporting the broader risk‑management team.
Key Responsibilities
- Answer inbound phone calls and return missed calls in a timely, professional manner.
- Respond to emails from clients, providers, and internal referring offices with accurate, concise information.
- Review and analyze provider histories in MedCheck, Scheck, and SalesCloud to inform responses.
- Consult with supervisors or cross‑functional teams to clarify complex inquiries and ensure compliance.
- Contact providers to discuss findings, negotiate solutions, and document outcomes.
- Maintain accurate reports, spreadsheets, and case logs to track interactions and outcomes.
- Execute additional duties as assigned, demonstrating flexibility and a willingness to learn.
Essential Functions & Responsibilities
- Provide exceptional customer service by actively listening, empathizing, and resolving issues.
- Adhere to all contractual and state guidelines, ensuring that every interaction meets regulatory standards.
- Utilize technology tools (Microsoft Office Suite, Salesforce, MedCheck) to manage and document customer interactions.
- Collaborate with internal teams (Claims, Billing, Compliance) to deliver seamless service.
- Track key performance metrics (response time, resolution rate, customer satisfaction) and strive for continuous improvement.
Knowledge, Skills & Competencies
- In‑depth understanding of workers’ compensation fee schedules, regulations, and industry best practices.
- Strong verbal and written communication skills, with the ability to convey complex information clearly.
- Excellent organizational skills and the capacity to multitask in a fast‑paced environment.
- High attention to detail and a commitment to accuracy.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- Familiarity with medical terminology and coding (ICD‑10, CPT, HCPCS).
- Ability to analyze data, identify trends, and recommend process improvements.
- Strong problem‑solving skills and a proactive approach to resolving customer issues.
Education & Experience
- High school diploma or equivalent required.
- Minimum of 1–2 years of customer service experience in the Managed Care or Benefit Administration industry.
- Experience with claims processing, provider relations, or medical billing is highly desirable.
- Previous exposure to workers’ compensation or health insurance platforms is a plus.
Technical Requirements
- Reliable high‑speed internet connection with a minimum upload and download speed of 80 Mbps.
- Comfortable with remote work technology, including VoIP, video conferencing, and cloud‑based collaboration tools.
Compensation & Benefits
brighthush offers a market‑based compensation structure that reflects your experience, skills, and the value you bring to the team. Pay ranges for this role are $13.94 – $21.48 per hour, with potential adjustments based on performance and role level. In addition to competitive wages, you will receive a comprehensive benefits package that includes:
- Medical (HDHP) with pharmacy coverage
- Dental and vision plans
- Long‑term disability and critical illness insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Life and accident insurance
- Pre‑paid legal insurance
- Parking and transit FSA accounts
- 401(k) and Roth 401(k) retirement plans with company match
- Paid time off (vacation, sick leave, holidays)
- Employee assistance program and wellness resources
Career Growth & Development
At brighthush, we believe that your professional growth is essential to our collective success. As a Customer Service Representative I, you will have the opportunity to:
- Progress to senior or lead roles within the customer service or claims teams.
- Participate in cross‑functional projects that broaden your skill set.
- Access formal training programs, certifications, and mentorship initiatives.
- Leverage our internal career‑pathing tools to identify and pursue advancement opportunities.
Work Environment & Culture
brighthush fosters a collaborative, inclusive, and supportive work environment. Our remote‑first approach allows you to work from anywhere while staying connected through regular virtual huddles, team‑building activities, and open‑door communication with leadership. We celebrate diversity, encourage innovation, and reward high performance with recognition and tangible rewards.
How to Apply
If you are passionate about delivering outstanding customer service, thrive in a dynamic environment, and want to make a real impact in the risk‑management industry, we encourage you to apply today. Join brighthush and help us shape the future of workers’ compensation and benefit administration.
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