Customer Service Representative / Call Center RepresentativeRemote Customer Service Representative | Monday–Friday | $16/hr + Paid TrainingHelp Your Community Keep the Lights On, From HomeEvery day, families in our region face hard choices about paying their utility bills. As a Customer Service Representative / Call Center Representative with InnoSource, you'll be the person on the other end of the phone who helps them find a way through. We're partnering with a respected local organization to build a team of caring, dependable people, and we're hiring now.
The Quick FactsSchedule: Monday through Friday. Your weekends stay yours.
Location:
Remote, open to Ohio and Pennsylvania residents within a 2-hour radius of Pittsburgh, PAPay: Starting at $16.00/hour, with opportunities for raises and bonusesTraining: Paid and fully remoteA Day in the RoleYou'll take inbound calls and make outbound calls, answering questions and resolving concerns for customers seeking help with their utility costs. You'll walk callers through applications for assistance programs, review their income documentation, and make sure everything is processed accurately so eligibility can be determined. Along the way, you'll keep clear, organized customer records and work closely with your teammates and supervisors to hit program goals.
You'll Do Well Here If You...Are patient and friendly, even when a caller is stressed or frustratedStay calm and positive when the day gets busyFeel comfortable with Microsoft Windows and Office and pick up new systems quicklyWant work that feels meaningful at the end of the dayWhat You GetHealth and life insurance, dental reimbursement, and moreWork-from-home flexibilityA supportive team that notices your effort and celebrates your winsOngoing coaching and support, plus clear paths to grow, including advancement opportunities after transitioning to a full-time role with our clientReady to Make Your Calls Count?
If you want a steady weekday schedule, a home office, and a job that helps real people, we'd love to hear from you. Apply today to start your journey as a Customer Service Representative / Call Center Representative with InnoSource!