This is a Fully Remote Job
About Our Client:
Genesis Call Center operates in the customer service industry, providing U.S.-based Customer Service Representatives (CSRs) who support national brands across sectors such as roadside assistance, healthcare logistics, and retail support. The organization uses secure cloud-based systems to enable remote work while promoting an environmentally conscious support model. As a W2 employer, the company offers structured onboarding, support, and career advancement opportunities.
About the Opportunity:
The CUSTOMER SERVICE REPRESENTATIVE role involves managing inbound customer interactions for major brands, addressing questions, service requests, account needs, and product support. This position contributes to delivering consistent, professional, and accurate customer care aligned with brand standards. It is designed for individuals seeking a stable, structured role with flexible scheduling and growth potential.
Responsibilities:
Handle inbound customer interactions for various brand accounts
Use guided systems and resources to provide accurate support
Maintain professionalism and alignment with brand standards
Follow detailed processes and meet performance expectations
Work independently while adhering to schedules
Requirements:
High school diploma or GED
At least 18 years old
Authorized to work in the United States
U.S. resident excluding specific states (CA, CO, CT, MA, MD, NY, OR, WA, WI)
Strong communication and active listening skills
Comfortable using computer applications and web-based tools
Ability to follow detailed instructions and remain accountable
Preferred: prior call center or customer service experience
Preferred: bilingual Spanish/English skills
Preferred: familiarity with phone or computer-based support environments
Pay Range and Compensation Package:
Hourly pay range USD 11 to USD 14
Benefits & Perks:
Paid training following client certification
Paid time off
Optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement opportunities into support, quality assurance, and leadership roles
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.