Are you a customer-focused professional who enjoys helping online shoppers and solving problems? We are seeking Remote Customer Service Representatives to support customers through primarily email-based communication (90%) and live chat support (10%). This role supports customers in Canada and is ideal for individuals who are tech-savvy, detail-oriented, and thrive in a fast-paced online environment.
Available Schedules
2nd Shift
3:00 PM – 11:30 PM CST
Schedule: Tuesday-Saturday or Sunday-Thursday
Must be available to work at least one weekend day each week
3rd Shift
9:30 PM – 8:00 AM CST
Four 10-hour shifts
Schedule options:
Sunday-Wednesday
Wednesday-Saturday
Please note: Associates are required to work designated holidays, including Thanksgiving, Black Friday, Christmas Eve, and Christmas.
What You'll Do
Respond to customer inquiries via email and chat
Investigate and resolve customer concerns related to online shopping transactions
Update customer accounts and maintain accurate documentation
Research issues and determine appropriate resolutions
Explain solutions clearly and professionally
Escalate concerns when necessary
Follow up to ensure customer satisfaction
Identify trends and recommend process improvements
Collaborate with internal teams to resolve customer concerns
Required Qualifications
High School Diploma or GED
1-3 years of customer service experience
Experience handling customer interactions through email and/or chat
Strong internet navigation skills
Familiarity with online shopping and internet-based retailers
Basic keyboard shortcut knowledge (Ctrl+C, Ctrl+V, etc.)
Minimum typing speed of 50 WPM
Excellent written communication skills
Strong attention to detail and documentation accuracy
Reliable attendance and ability to work independently in a remote environment
Training Information
Paid training conducted remotely
Training Schedule: 8:30 AM – 5:00 PM CST
First two weeks of employment
Attendance during training is mandatory
Remote Work Requirements
To be considered, candidates must have:
A dedicated, distraction-free workspace
Reliable high-speed internet
Ability to provide a current internet speed test
Ability to provide a photo of their home workspace during the hiring process
Must live in these approved states:
California
Colorado
Connecticut
District of Columbia
Florida
Illinois
Massachusetts
Michigan
Minnesota
North Carolina
New Hampshire
New Jersey
New York
Oregon
South Dakota
Texas
Utah
Wisconsin
Wyoming
Why Join Us?
Fully remote opportunity
Supportive, team-oriented culture
Work-hard, play-hard environment
Opportunity for long-term employment based on performance and business needs
Growing department with advancement potential
If you enjoy helping customers, are comfortable working online, and are looking for a stable remote opportunity, we'd love to hear from you!
Job Type & Location
This is a Contract to Hire position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 30, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.