About The Company
Nazdar has been in business for over 100 years and is one of the leading ink
manufacturers for screen and wide-format inkjet printing. Nazdar manufactures
the most comprehensive selection of UV, water-based, and solvent-based screen
printing inks, flexographic inks, and wide-format digital inks obtainable from a
single source. Nazdar inks are primarily used by printers in the Point of
Purchase (POP), Banner, Container, Industrial, Metal, Nameplate- Membrane
Switch, Roll Label, Sign, and Textile decorating markets.
About The Job
Nazdar is actively seeking to fill an open position for a remote Customer
Service Representative. Our Customer Service team provides world-class service
by striving to consistently delight our customers and provide them with quality
experiences. As a CSR, you will provide customer support by handling inquiries
as they relate to pricing, availability, product recommendations, order
processing and follow-up, and technical assistance for our printing customers
across North America. Successful individuals in this role will have a passion
for customer service, possess strong capabilities in multi-tasking and
utilization of system resources and have worked in an inbound call center
environment.
Responsibilities:
Answering inbound telephone calls and engaging in dialogue with customers,
asking clarifying questions as necessary to fully understand requirements.
Acting as the first point of contact for customer and sales team inquiries.
Accessing customer account information in Customer Relationship Management
software and making necessary entries to resolve problems, record preferences
and process transactions (orders, returns, credits, etc.).
Processing customer requests for orders, pricing quotes, availability and
other information received via email, fax, phone and ecommerce for products
and services.
Increasing the customer experience by providing information on new products
and services through up selling and cross-selling opportunities.
Troubleshooting basic technical problems by phone.
Striving for one-call resolution of customer issues and providing prompt
follow-up when required.
Making best use of all resources/tools and technology to identify, research
and resolve customer issues.
Participating in ongoing training and engaging in self-development to stay
abreast of product, service, technology and process/policy changes.
Recognizing and alerting supervisor of trends in customers’ calls.
Recommending process improvements to improve service, efficiency and
accuracy.
Building positive and cooperative relationships with customers and coworkers.
Meeting or exceeding required attendance, schedule adherence, quality and
other productivity related goals.
Assisting with other duties as directed by supervisor.
Performs job according to pre-established safety, quality, and efficiency
standard operating procedures.
Qualifications:
Minimum High School Education or equivalent (GED) required.
Strong proficiency in Microsoft Excel, Word, and Outlook
Previous experience working with an ERP or CRM and the ability to learn new
systems.
Minimum of three to five years of superior customer service experience in an
inbound call center environment
Ability to learn new technology and tasks quickly
Bilingual in English and Spanish is a plus.
One to three years direct experience in a printing environment is a plus.
Solid understanding of varying types of printing products to be able to offer
equivalent/alternative products when necessary is a plus.
Here’s What’s In It For You
We are an Equal Opportunity Employer that values our employees and offers a
competitive pay and benefits package, an encouraging, supportive environment
with training, professional development, recognition programs, and career growth
opportunities. Our benefits include medical, dental, vision, 401(k), life
insurance, flexible spending account options, paid short-term and long-term
disability, paid time off, and paid Company holidays.
We believe that people will always be the heart of our success. That is why we
truly value our employees and work to inspire them. When these two powerful
elements intersect in a workplace people do extraordinary things.
We are committed to delivering a work experience that is rewarding and fun, and
are proud to have one of the longest-tenured staff in the industry. We invite
you to bring your skills and expertise to our team and supply the fuel for
growth.
If this sounds like you, let us know. We cannot wait to meet you!