As a Support Specialist, this professional will play a vital role in assisting customers with inquiries, troubleshooting issues, performing application and rules testing, and ensuring a positive customer experience. They will possess proven communication skills, technical aptitude, and a passion for delivering excellent customer service.
Part-time Temporary position.
Responsibilities:
- Respond to inbound phone, web, and email support for client inquiries and issue resolution.
- Host training sessions for clients, typically via webinar and/or on-site.
- Advocate for the client to ensure timely and accurate issue resolution.
- Document and track client interactions and resolutions.
- Continuously improve knowledge of the company's products and services.
Requirements:
- Bachelor's degree in Computer Science or a related field, or relevant experience.
- 1+ year(s) of experience in customer service or technical support role.
- Excellent communication and interpersonal skills.
- Proven problem-solving and critical-thinking abilities.
- Ability to work independently and in a team environment.
Hourly rate $16.00
Bachelor's degree in computer science or related field, or relevant experience; 1+ year customer service or technical support experience; strong communication, problem-solving, and critical-thinking skills.
Key Responsibilities
- resolving inquiries
- hosting training
- documenting interactions
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Part Time, Temporary
- Workplace: Remote — Texas, United States
- Salary: USD 33,280 – 33,280 / year
- Languages: English
Benefits
- Retirement plan
About Harris Computer
A software company providing entrepreneurial autonomy, career growth, and long-term stability within a supportive culture. — Industry: Information Technology