About the Role
We are looking for an enthusiastic, customer-focused Customer Service Representative (CSR) to join our growing team. As the primary point of contact for our customers, you will handle inbound inquiries, resolve issues efficiently, and deliver an exceptional customer experience.
If you are a strong communicator, thrive in a fast-paced environment, and enjoy solving problems, we would love to hear from you!
Key Responsibilities
- Customer Support: Answer customer inquiries promptly across multiple channels (phone, email, live chat, or support ticketing system).
- Issue Resolution: Identify customer needs, troubleshoot problems, offer effective solutions, and escalate complex technical or billing issues to specialized teams.
- Account & Order Management: Process customer orders, updates, exchanges, or refunds accurately within our customer database.
- Product Knowledge: Stay up to date on company products, services, and policies to provide clear, accurate guidance.
- Record Keeping: Maintain detailed, organized notes of customer interactions and account changes in the CRM system.
- Team Collaboration: Share recurring customer feedback with team leads to support continuous operational improvements.
Strong communication skills, ability to handle customer inquiries across multiple channels, troubleshoot and resolve issues, process orders, maintain CRM records, and collaborate with team.
Key Responsibilities
- answering customer inquiries
- resolving issues
- processing orders
Skills & Tools
CRM
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Oregon, United States
- Salary: USD 31,200 – 83,200 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan