JOB SUMMARY: The RCM Customer Service Representative assists with patient statement and internal billing questions. This position also supports the RCM CSR team with day-to-day challenges and meets productivity goals.
Essential Job Functions:
Answer a high volume of patient calls
Answer day-to-day questions and provide support to patients and team members
Ensure the patient understands the statement and assist with taking payment
Follow up timely on voicemails and emails
Identify and provide feedback on areas of opportunities
Identify and escalate posting trends that affect our patients receiving an erroneous statement
Maintain CSR goals set by management
Other duties as assigned by your manager
COMPETENCIES:
Outstanding communication skills, both written and oral
Experience in healthcare, at least one year
Attention to detail and a flexible work style
Must be a team player
Excellent customer service skills. Both external and internal
EDUCATION AND EXPERIENCE:
High School Diploma or equivalency is required
POSITION TYPE AND EXPECTED HOURS OF WORK:
This is a full-time remote position.
Location: Remote in AL, FL, GA, IL, IN, MI, MO, NC, OH, PA, SC, TN, TX, VA
BENEFITS:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.