GENERAL JOB OVERVIEW
Join our Customer Service Representative team as we continue to grow our call center. As a team member you will be providing inbound and outbound support to caregivers.
WORK ENVIRONMENT
Hybrid – onsite for initial training and then work from home.
Up training and cross training may require team members to come onsite once they have been approved to work from home.
Opportunity for career advancement
Paid Training
Full Benefits including medical, dental, vision, 401K, PTO, and paid life insurance
Flexible schedules
ESSENTIAL DUTIES AND RESPONSIBILITIES
Scheduling of medical services
Gathering of prior service results via document upload
Rescheduling of no-show visits
Communication and scheduling regarding need for follow up services
Proactive outreach for upcoming compliance due date reminders which should be automated
Facilitation of self service workflow process for personal assistants
QUALIFICATIONS
Great communication skills both verbal and written
Ged/HS Diploma (Required)
Customer Service Experience
Customer Service Skills – over the phone
Ability to work independently to solve problems and gain/share knowledge.
Good note taking and documentation skills.
High level of patience and understanding with a willingness to help customers.
Willingness to learn.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As the project evolves, additional duties, responsibilities, and activities may change, or be assigned at any time with or without notice. However, training will be provided.