Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.
POSITION TITLE: Customer Service Representative
POSITION REPORTS TO: Customer Service Manager
DESIRED EXPERIENCE: 3 months to 1-year Customer Service or Insurance Experience
JOB TYPE: Full-Time, Non-Exempt
LOCATION: Home Office, Remote
JOB SUMMARY:
Answer inbound customer calls, process policy maintenance requests, and update policy information.
ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES:
Answer inbound phone calls pertaining to policies issued by Beneficial Life.
Provide accurate and satisfactory answers to customer questions and concerns.
Process policy maintenance requests and other workflow items.
Ability to navigate and utilize the organization’s computer systems.
Ability to learn, follow, and tech-established procedures
Work in compliance with Company policies and procedures
Maintain strict confidentiality.
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
Ability to communicate effectively with customers using standard telecommunications and computer equipment.
Good organizational, prioritization, written, verbal and time-management skills.
Proficient computer skills with the ability to learn new software.
EDUCATION AND EXPERIENCE
High School diploma or equivalent
Three months to one-year customer service or insurance experience preferred
Basic math and general analytical skills
Excellent written and oral communication
Proficient in Microsoft Office Suites
Proven experience with customers and general office procedures
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
BENEFITS
Competitive wages
Health (medical, dental, vision, life, LTD, etc.) insurance
Retirement savings plans, with company match
Flexible PTO plan
Paid maternity and parental leave
Up to 12 paid holidays per year