Apply
Job Type
Full-time
Description
The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The pay for this position is $22/hr. The schedule for this position is Monday-Friday 6pm-3am and candidates must be located in the Eastern Time Zone.
Job Duties:
- Direct requests and unresolved issues to the designated source.
- Keep records of customer interactions and transactions including inquiries, comments, and complaints.
- Respond promptly to customer’s inquiries.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Enter detailed notes obtained by phone calls and emails into ERP system.
- Input service requests with required billing and service information.
- Reassure information is accurate and comprehensive.
- Provide information on existing customer requests by phone, email, and web portals.
- Communicate and coordinate with internal departments (service, sales, distribution)
Requirements
- Highschool Diploma or GED required
- Knowledge of customer service principles and practices; previous industry experience a plus
- Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus)
- Ability to type (40+ WPM a plus)
- Knowledge of administrative procedures
- Numeric, oral and written language applications
- Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
Physical Requirements:
- Include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
- Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions.
- Working conditions are primarily inside an office environment.
- Prolonged periods sitting at a desk and working on a computer.
JF Petroleum offers:
- Competitive pay
- 401(k) with company match
- Paid time off
- Paid holidays
- Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
- Life insurance-company provided
- Bonus program eligibility
- Paid training for field personnel
- Uniforms provided for field personnel
JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual