Join Our Flixbus Team! Customer Service Representative (m/f/d) – Ukrainian-speaking – 100% Home Office
We are now looking for Ukrainian-speaking Customer Service Representatives (m/f/d) for the Flixbus Inbound Project – one of the leading brands in European long-distance travel. In this role, you will be the first point of contact for Flixbus passengers, assisting them with friendliness, empathy, and professional solutions.
Your Responsibilities:
- Handling Flixbus customer inquiries via phone and email.
- Responding to questions about bookings, schedules, baggage regulations, etc.
- Resolving customer issues, complaints, or rebookings.
- Documenting customer interactions in the CRM system.
- Collaborating with other departments to ensure smooth service operations.
Your Profile:
- Fluent Ukrainian (spoken and written).
- Proficiency in English (minimum B1 level) – required for training and system navigation.
- Previous experience in customer service, especially in travel/tourism, is a plus.
- Digital affinity and confident use of standard PC applications.
- Independent, structured, and solution-oriented working style.
- Strong customer focus, patience, and excellent communication skills.
What We Offer:
- 100% home office – work conveniently from anywhere in Georgia
- Work on a reputable international project.
- Comprehensive training and ongoing support.
- Attractive salary and bonus.
- State social security & private health insurance from day one of training.
- Clear career advancement opportunities in a dynamic company.
Ready for the next step in your career? Apply now at Mplus and become part of our strong Flixbus team! We look forward to your application!