Titan Technologies is hiring multiple bilingual (English/Spanish) Customer
Service Representative positions, to support a high volume, fast paced call
center environment for a federal government customer. In this role, you’ll
field highly sensitive calls from citizens impacted by a national disaster. If
you want to do impactful work and thrive in this type of environment, consider
this REMOTE temporary role here at Titan Technologies!
If you’ve worked in a high-volume Call Center environment, are highly proficient
in the use of automated tools, search and information retrieval systems, as well
as knowledge and contact management systems, this role may be for YOU! You must
bring strong and compassionate customer service skills, a commitment to
excellence, and the desire to work in a continuing education environment; Titan
will provide training.
Key Responsibilities
Inquiry Management: Resolve high volumes of calls and tickets using prepared
scripts and an extensive knowledge library.
Information Integrity: Gather and verify applicant data while documenting
every interaction with high detail.
Professionalism: Maintain a courteous demeanor with teammates and callers,
including customers in crisis or with difficult situations.
Work Schedule & Location
Hours: 40-hour work week, Monday–Friday, with 8-hour shifts ranging between
8:00 AM and 8:00 PM Central time.
Work Location: Remote
Required Qualifications
Citizenship: US Citizenship and the ability to pass Federal government
suitability screenings to obtain a Personal Identity Verification (PIV) card.
Education & Experience: High School Diploma/GED and at least of customer
service experience.
Language: For bilingual roles must have proficiency (Spanish/English or
Creole/English) in both verbal and written communication.
Technical Skills: Advanced proficiency in Microsoft Windows, Microsoft
Outlook, and Google Chrome.
Background Check: Ability to successfully pass a level 2 government
background investigation and drug screen.
Technical Requirements
Home Office: A dedicated, distraction-free environment is mandatory.
Internet: Reliable high-speed cable or fiber service is required; satellite,
cellular, and DSL are strictly prohibited.
Verification: Proof of ISP service levels must be provided prior to hiring.
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and
Titan Facilities, Inc., design, build, integrate, and manage innovative
solutions and software applications. Our remarkable people, working
collaboratively under a shared vision, have earned a reputation with our
customers for delivering results with maximum impact. Sound intriguing? Consider
Titan Technologies for the next step in your career journey and be part of an
impactful team!
Titan is proud to be a Service-Disabled Veteran Owned Business.