Please note that this is a contract role to provide services to Sun Life Financial (“Sun Life”) as an employee of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Sun Life.
Sun Life recognizes the unique talent which contingent workers bring to its organization. As an employee of AGS, you will have access to opportunities to provide services to Sun Life and contribute to Sun Life’s Purpose of helping Clients achieve lifetime financial security and live healthier lives. Sun Life’s values shape how we work: caring, authentic, bold, inspiring, and impactful.
As a contingent worker at Sun Life, you’ll work alongside passionate colleagues and empowering leaders who will support your growth and celebrate your contributions. Bring your unique expertise to an innovative, flexible, and collaborative organization, where you’ll drive meaningful change.
Job Summary
We are seeking a dedicated and detail-oriented professional to join our customer service team, serving as a primary point of contact for members, providers, and other stakeholders across multiple lines of business. In this role, you will handle a high volume of inquiries through various communication channels — including phone, email, web portal, and chat — delivering accurate information and timely resolutions related to dental insurance coverage, eligibility, claims, and authorizations. You will project a professional company image at all times while providing superior service that supports both our customers and the overall success of the organization.
Responsibilities
Assist providers by resolving coordination of benefits inquiries through analysis of patient activity, including enrollment, third-party liability, and claims attachments
Interpret and communicate accurate insurance coverage information based on a comprehensive understanding of relevant processes
Thoroughly document all customer interactions in accordance with established procedures
Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations
Guide customers on the usage and benefits of available self-service tools
Help members gain access to care by locating network dentists or facilitating assignment to a primary care dentist
Route inquiries appropriately to necessary departments or individuals when resolution falls outside the scope of this role
Respond to all customer inquiries in a courteous, professional, and timely manner across all communication channels
Research and resolve complex internal and external member and provider inquiries via verbal and written communications
Resolve claim payment inquiries by researching and analyzing patient activity and determining appropriate corrective action
Take ownership of issue resolution and set clear expectations for follow-up with customers
Ensure resubmissions, stop payments, and voids are handled accurately and appropriately
Meet or exceed individual, departmental, and client-specific performance goals
Adhere to all administrative and contractual policies and procedures
Contribute to continuous improvement by identifying and suggesting enhancements to service delivery processes
Perform other duties as assigned
Skills
Proven professional verbal and written communication skills
Strong organizational skills and exceptional attention to detail
Critical thinking and effective problem-solving abilities
Ability to work both independently and collaboratively within a team environment
Ability to learn quickly and adapt to a fast-paced, high-volume production environment
Ability to manage and operate multiple software applications simultaneously
Proficiency with Microsoft Office applications
Ability to set up computer equipment and troubleshoot technical issues with minimal assistance
Cooperative and professional interaction skills with co-workers, staff, and external contacts
Ability to maintain accuracy and service levels while performing repetitive tasks
Knowledge of medical or dental terminology (preferred)
Familiarity with Medicare and Medicaid programs (preferred)
Experience with claims, billing, and coding (preferred)
Experience with Cisco phone systems (preferred)
Experience
Minimum of 2 years of experience in a high-volume customer service environment
At least 1 year of experience in the health insurance industry
Experience utilizing multiple software applications simultaneously in a professional setting
Qualifications
High School Diploma or equivalent required
Willingness to attend additional training as requested or deemed necessary
This is a fantastic opportunity to build a meaningful career within a mission-driven organization dedicated to improving oral health outcomes for diverse communities. You will gain valuable expertise across multiple lines of business, develop deep knowledge of dental insurance operations, and be part of a supportive team that values professional growth, collaboration, and delivering exceptional service every day.
Additional Details:
Location: Wellesley, MA
Duration: 3 Months
Pay Range*: $18 - $21 Per Hour
Weekly Schedule: 40 hours
Job Status: Non-Exempt
Application Deadline: 10/23/2026
This role is eligible for the following benefits:
Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Employee Assistance Program
Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Existing Vacancy: This posting is for an available position.
AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you require a reasonable accommodation related to the application or interview process due to a disability, please email
accommodation@allegisglobalsolutions.com
. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.