Customer Service Representative
Location: Oriskany, NY – Must live within 1 hour commute Training is Onsite (3-5 weeks)
Pay Rate: $20/hr (W2, Weekly Pay + Benefits) Assignment Length: 3-6+ months (Extension/Conversion possible, based on performance, Business need) Start Date: ASAP
Training & Schedule: Training: 3 weeks (Mon–Thu onsite, Fri virtual) | 8:00 AM – 5:00 PM EST | No time off during training Nesting: 2 weeks (extended training support Post-Training: Remote with occasional onsite visits for meetings/events Work Hours: Shifts between 8:00 AM – 11:00 PM EST, Monday–Friday (must be flexible)
Role Overview
Join the Dental Global Customer Solutions team as a Customer Care Advocate, providing professional, empathetic support to dental customers. You'll respond to calls and emails, research policy details, process transactions, and deliver exceptional service experiences.
Key Responsibilities
Handle inbound customer inquiries via phone/email
Provide accurate info on products, policies, and claims
Process requests using systems like Salesforce, Word, and Insight
Build trust through strong communication and empathy
Uphold service standards while resolving issues efficiently
Requirements
High School Diploma or GED
1+ year customer service experience (call center, retail, or hospitality)
Comfortable navigating multiple computer systems and screens
Flexible availability Mon–Fri, 8 AM – 11 PM EST
Must live within 1 hour of Oriskany, NY
Preferred
Call center experience
Dental/insurance knowledge
Salesforce familiarity
Strong multitasking, listening, and typing skills
Experience: 1 year required