Customer Service Representative I
Are you a polished communicator who excels at building trust and projecting professional credibility? SupportNinja is looking for customer-centric individuals to join our team as a Customer Service Representative I supporting a premium real estate investor relations account. If you thrive in a structured environment, possess a neutral accent, and are ready to deliver exceptional voice support, your next career move starts here.
Position Details
Work Setup: Remote - PH
Type of Contract: Seasonal (12 months)
Equipment: BYOD (Bring Your Own Device)
Job Summary
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. This role focuses heavily on handling Tier 1 inbound voice support calls, delivering scripted responses, and maintaining high credibility during investor-facing interactions.
What Does A Day In The Life Of A Customer Service Representative I Look Like?
Inbound Voice Support: Handle inbound voice support calls promptly and professionally to address inquiries via phone, email, or chat.
Scripted & Pre-Approved Delivery: Deliver pre-approved communications and structured scripted responses to provide accurate product and service information.
Investor Relations Credibility: Ensure a polished, reliable delivery to sound "reasonably credible" during all investor-facing interactions.
Clarification & Reassurance: Provide basic clarification and reassurance to callers based directly on existing written client communications.
Call Flow Navigation: Follow a structured call flow and strictly adhere to designated escalation pathways for edge cases.
VoIP & CRM Systems: Log, manage, and track customer interactions via a VoIP system (JustCall will be used) and accurately document details in the organization's CRM.
Peak Period Support: Efficiently manage high-volume, repetitive inquiry handling during peak operational periods.
Issue Resolution & Follow-Up: Resolve customer issues in a timely, efficient manner and follow up to ensure satisfaction.
Continuous Improvement: Participate in training programs and continuous learning modules to improve knowledge of products, services, and operational processes.
Team & Metric Alignment: Meet or exceed performance targets for related KPIs while collaborating across departments.
General Operations: Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times, performing other duties as assigned.
Qualifications Of A Customer Service Representative I
Experience: Previous customer service experience or an equivalent background.
Communication Skills: Good communication skills, both verbal and written.
Accent Requirement: Neutral accent / westernized communication style is required.
Technical Proficiency: Proficient in using computers, navigating software applications, and managing toolsets.
CRM Capability: Prior knowledge and hands-on experience with a CRM system is preferred.
Ninja Perks And Benefits
Competitive Compensation
Full adherence to government-mandated benefits.
Retirement Savings Program with Company Matching.
Comprehensive Life Insurance.
HMO coverage starting on Day 1.
Free Dependents: One (1) dependent covered upon regularization, with a second (2) dependent added after one year of service.
Paid Time Off + dedicated Birthday Leave.
Clear opportunities for skills training and long-term professional development.
Discover A Better Way To Grow! Are you ready?
Experience: 1 year required