WSP is searching for Full-Time Customer Service Representatives that are
passionate about solving problems and enjoy providing excellent customer
service.
This Opportunity
Our Customer Service Representatives are the core to delivering friendly and
efficient support to our customers and are essential in our commitment to
exceeding customer satisfaction. If you are looking to be part of a winning team
and contribute to providing exceptional customer service, we would like to hear
from you! WSP offers bonus incentives, recognitions, and growth opportunities
with our Customer Service career path.
Local Candidates Only
Only candidates who reside in the local area will be considered for this
position.
Work Schedule
Monday through Friday
Regular hours: 8:45 a.m. to 5:15 p.m.
Full-time schedule: 40 hours per week
Additional hours may be required during peak business periods
Please apply only if you can reliably commit to this schedule.
Training
Class Start Date: October 26, 2026
Training is approximately 4 weeks in duration
Training hours are 8:45 a.m. to 5:15 p.m., Monday through Friday
Attendance throughout the entire training period is required
Location & Training
On your first day, you will report to 8900 Liberty Circle, Englewood, CO 80112
to pick up company-issued equipment and complete onboarding activities.
Following your first day, both training and regular work will be conducted
remotely.
To be successful in this remote environment, you must have:
A quiet, dedicated workspace free from distractions
A reliable high-speed internet connection capable of supporting business
operations and household internet usage
If you are unsure of your internet speed, please contact your internet service
provider to verify that your connection meets these requirements before
applying.
Compensation
$21.44 per hour
$22.07 per hour for bilingual employees
WSP USA is providing the compensation range that it, in good faith, believes it
may pay for this position within the state of Colorado. Compensation is based on
factors including education, experience, knowledge, skills, abilities, internal
equity, and geographic location. WSP USA reserves the right to offer
compensation above or below the posted rate, as well as additional benefits and
compensation, consistent with applicable federal, state, and local laws.
WSP Benefits
WSP provides a comprehensive suite of benefits focused on a providing health and
financial stability throughout the employee’s career. These benefits include
coverage related to medical, dental, vision, disability, and life; retirement
savings; paid sick leave; paid vacation (or other personal time); paid parental
leave; and paid time off for purposes of bereavement, voting, and/or attendance
at naturalization proceedings.
RESPONSIBILITIES
DUTIES AND RESPONSIBLITIES include some or all of the following. Supervisor may
assign other duties as needed.
• Assists with Customer Service calls
• Review license plate images which consist of entering correct
license plate, verifying correct vehicle information and DMV information.
• Process customer requests for new and additional transponders.
• Respond to customer emails from the Customer Service Email Inbox
• Process inbound mail, which includes payments, account updates
• Process requests for new ExpressToll accounts
• Perform related duties as assigned by supervisor
• Meet or exceed performance criteria established for the position
• Maintain compliance with all company policies and procedures
• Ability to consistently meet attendance requirements
• Ability to achieve and maintain departmental performance standards
• Ability to prioritize and multitask
QUALIFICATIONS
• Six (6) months or more Customer Service experience required
• Six (6) months or more with heavy volume phone experience in a
Contact/Call Center preferred
• Excellent verbal communication skills
• Must be able to pass background and drug screenings
• Proficient computer skills in a multi-monitor environment
• Bilingual (English/Spanish) preferred, but not required
ESSENTIAL FUNCTIONS
• Ability to safely and successfully perform the essential job
functions consistent with the ADA, FMLA and other federal, state and local
standards, including meeting qualitative and/or quantitative productivity
standards
• Proficient written communication skills are essential for effective
documentation and correspondence
• Regular verbal communication, active listening, and auditory
comprehension to ensure effective interaction
• Proficiency in reading, documenting, and analyzing information
• Proficient in hand-eye coordination for efficient operation of
computer keyboards and office equipment
• Navigating multiple screens / multiple software applications, while
maintaining active conversations
• Ability to sit at workstation for extended periods of time while
using computer and taking calls.
• Managing call times effectively to ensure productivity while
maintaining quality service and meet necessary KPI’s.
• Ability to access, input, and retrieve information from the computer
• Primarily sedentary work but requires the ability to lift up to 10
lbs. occasionally, and to walk, stand, and carry items as needed.
SUPERVISORY RESPONSIBLITIES
This position has no supervisory responsibility.