Customer Service Representative
Employment Type: Full-Time, Permanent
Work Arrangement: Onsite
Experience Required: 0-2 years
Salary: $18-$21/hour
Job Summary
We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.
Responsibilities
Respond to customer inquiries via phone, email, or chat
Resolve customer issues and complaints professionally
Process orders, returns, or account updates as needed
Maintain accurate records of customer interactions
Escalate complex issues to appropriate teams
Provide accurate information about products or services
Meet performance goals for response time and satisfaction
Requirements & Qualifications
High school diploma or equivalent required
0-2 years of customer service experience
Strong communication and problem-solving skills
Comfortable with computer systems and multitasking
Patient, empathetic, and customer-focused
Ability to remain calm under pressure
Benefits
Health, dental, and vision insurance
Paid time off and holidays
401(k) plan
On-the-job training
Opportunities for advancement
Equal Opportunity Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.