About The Company
Cognizant is a leading global professional services company, dedicated to engineering modern businesses that improve everyday life. We foster a collaborative work environment that encourages continuous learning and innovation. Our associates engage in meaningful projects that create significant value for clients and their customers.
With a commitment to diversity, equity, and inclusion, Cognizant empowers its workforce to thrive and deliver exceptional service across various industries, including healthcare, technology, and financial services.
About The Role
As a Customer Service Representative at Cognizant, you will play a critical role in delivering exceptional support to customers and stakeholders within a healthcare environment. This remote position, based in Missouri, United States, involves managing customer inquiries, requests, and service-related concerns with professionalism and efficiency. You will serve as a primary point of contact, working closely with internal teams, providers, payers, and customers to ensure a positive service experience and support operational objectives.
This day-shift role requires a customer-focused professional capable of handling multiple tasks, prioritizing effectively, and maintaining high service standards.
Qualifications
1 to 3 years of experience in customer service, customer support, or a related field
Experience working in a customer-focused environment with a strong commitment to service excellence
Knowledge of Customer Service Management principles and best practices
Strong verbal and written communication skills
Ability to manage multiple tasks, prioritize work effectively, and meet deadlines
Strong problem-solving and analytical skills
Ability to work independently and collaboratively within a team environment
Experience supporting healthcare provider and payer-related processes is preferred
Experience within healthcare, provider, or payer environments is advantageous
Familiarity with customer service technologies and case management systems
Understanding of customer relationship management (CRM) tools
Experience handling high-volume customer interactions
Strong attention to detail and documentation skills
Demonstrated ability to build positive relationships with customers and stakeholders
Responsibilities
Serve as the primary point of contact for customer inquiries and service requests
Provide professional and timely support to ensure high levels of customer satisfaction
Resolve customer concerns and escalate complex issues to appropriate teams when necessary
Accurately document customer interactions and maintain detailed case records
Collaborate with internal departments to ensure prompt resolution of customer issues
Support provider and payer-related inquiries while adhering to established service standards
Track and monitor service requests to ensure timely follow-up and completion
Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency
Benefits
Medical, Dental, Vision, and Life Insurance coverage
Paid holidays and Paid Time Off
401(k) plan with company contributions
Long-term and Short-term Disability insurance
Paid Parental Leave
Employee Stock Purchase Plan
Eligibility for Cognizant’s discretionary annual incentive program based on performance
Equal Opportunity
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.