Customer Service Representative - Insurance
AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!
What We Offer
- Starting Pay: $23.00 – $25.00/hour
- Bilingual Fluency: Earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
- Location Requirement: Must reside within the State of Texas
- Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday, with occasional Saturday shifts between 9:00am-7:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 9:00am-7:00pm will include taking live calls.
- Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:30pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.
- Comprehensive Benefits Package
- Growth & Advancement Opportunities
What You’ll Do
- Answer inbound calls and assist members with questions related to AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance your performance
Work-From-Home Requirements
- Dedicated, quiet workspace without interruptions.
- You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).
- Modem/Router must be in the same room as the computer equipment with a minimum of 50 – 100 mbps download and 10 mbps upload.
- A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
- Demonstrated ability to uphold productivity and confidentiality in a remote setting.
- Regular attendance in virtual team meetings and training sessions.
- Availability during standard business hours and flexibility for possible shift adjustments.
What You’ll Need
- Prior customer service experience (recent call center experience preferred)
- Spanish fluency is a plus!
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- A flexible, “can-do” mindset and willingness to adapt to change
- High school diploma or GED
- Ability to pass a background check and drug screening
- Must reside within the State of Texas
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with