HKCF Boutique is seeking an Entry Level Customer Service Representative to join our Live Chat team in Washington. This full-time, remote position offers an excellent opportunity to start your career in customer support within the Consumer Goods industry.
As a Customer Service Representative on our Live Chat team, you will serve as the primary point of contact for customers reaching out with questions, concerns, and purchase inquiries. You will deliver prompt, friendly, and accurate support that helps customers have a positive experience with HKCF Boutique's products and services.
This role offers an hourly pay rate of $27 - $35 USD, along with the flexibility of remote work and the chance to build foundational customer service skills in a growing consumer brand.
Responsibilities
Respond to customer inquiries promptly through live chat channels
Provide accurate information about products, orders, shipping, and returns
Resolve customer complaints and issues with empathy and professionalism
Process order modifications, cancellations, and refund requests
Document customer interactions accurately in the support system
Escalate complex or unresolved issues to senior team members when appropriate
Maintain a high level of customer satisfaction and service quality
Collaborate with team members to share knowledge and improve support processes
Stay informed about current promotions, product updates, and company policies
Meet established response time and performance metrics
Requirements
High school diploma or equivalent; additional education is a plus
No prior professional experience required; entry-level candidates are welcome
Strong written communication skills with a clear and friendly tone
Ability to multitask and handle multiple chat conversations efficiently
Basic computer proficiency and comfort with chat and CRM software
Strong attention to detail and commitment to accuracy
Patience, empathy, and a customer-first mindset
Reliable internet connection and a dedicated workspace for remote work
Preferred: Prior experience in retail, e-commerce, or customer-facing roles
Preferred: Familiarity with live chat or helpdesk platforms