About The Company
Sagility is a leading provider of healthcare business process management solutions, leveraging industry-leading technology and extensive healthcare domain expertise. With a global presence spanning over five countries and more than 25,000 employees, Sagility is committed to enhancing the healthcare experience for members and providers alike. The company offers a comprehensive suite of services including clinical and case management, member engagement, provider solutions, payment integrity, claims cost containment, and advanced analytics.
Sagility’s innovative approach aims to optimize the entire healthcare journey, ensuring improved outcomes and operational efficiency for its clients.
About The Role
We are seeking dedicated and compassionate Remote Customer Service Representatives to join Sagility’s dynamic call center team. This role is pivotal in delivering exceptional service to our healthcare clients by handling incoming inquiries with professionalism and empathy. As a Customer Service Representative, you will be the human connection that supports members and providers, ensuring their questions and concerns are addressed effectively.
This position offers an excellent opportunity for individuals looking to grow their careers within the healthcare industry while working from the comfort of their home. The role emphasizes teamwork, proactive problem-solving, and a focus on customer satisfaction, aligning with Sagility’s core values of curiosity, unity, action, and purpose.
Qualifications
Qualified candidates should possess a high school diploma or equivalent, with at least one year of experience in a call center environment, preferably within healthcare. Strong communication and interpersonal skills are essential, along with a positive attitude and a commitment to excellence. Proficiency in navigating computer applications and typing at least 25 WPM is required.
Candidates must have reliable, hardwired internet with minimum speeds of 10 Mbps upload and 25 Mbps download, and a secure, private workspace at home. Flexibility to work varied hours, including weekends, is necessary. Previous healthcare experience is advantageous but not mandatory, as comprehensive training will be provided.
Responsibilities
Handle incoming calls promptly and professionally, providing courteous assistance to members and providers.
Research and resolve customer inquiries efficiently, ensuring accurate and comprehensive responses.
Document all call details accurately within the system to maintain detailed records.
Communicate empathetically and diplomatically, maintaining a professional tone at all times.
Meet daily team goals related to quality assurance and customer satisfaction metrics.
Participate actively in training sessions and team meetings, including participation in camera sessions during onboarding and as required in production.
Benefits
Competitive hourly pay ranging from $14.00 to $15.00, with performance-based incentives.
Paid comprehensive training in a virtual environment to ensure readiness for the role.
Health coverage options including medical, dental, and vision plans, available after 90 days of employment.
Employee wellness programs and engagement initiatives to promote a healthy work-life balance.
Opportunities for career advancement, with 90% of leadership positions filled by employees who started as Customer Service Representatives.
Daily Pay option for immediate access to earned wages.
Additional perks such as life insurance, disability options, flexible spending accounts, employee assistance programs, 401(k) with employer contributions, paid time off, and tuition reimbursement.
Equal Opportunity
Sagility is an Equal Opportunity Employer committed to fostering an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic. We believe in creating a diverse workforce that reflects the communities we serve and provide equal opportunities for growth and development to all qualified candidates.