Live in Arizona, Florida, or Texas? Join a Top Workplace!
Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.
While we don’t have a confirmed start date just yet, we are actively interviewing and excited to connect with qualified candidates!
Ready to be part of something great? View our website [https://velocitii.com/careers/] to learn more and apply today!
WHAT’S IN IT FOR YOU – THE PERKS!
💵 Compensation & Incentives
Pay is $16.00-$17.50/hour with paid training
Pay increase after proven performance
Annual bonuses and merit raises available
🏥 EZ Access MD – Free Healthcare for You & Your Family!
Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!
🩺 Benefits That Start Early
Healthcare, life insurance, and 401(k) kick in the first of the month after hire
Sick time and PTO start accruing on day one—use sick time right away!
After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
Get paid to give back with volunteer time off
💻 Company-Provided Equipment
We’ll set you up with everything you need to succeed—no equipment worries!
🏠 Remote Work
Work comfortably from home and skip the commute.
🤝 Supportive Culture
Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
📈 Growth & Development
Enjoy access to training, coaching, and mentorship to grow your career.
🕗 Consistent Schedule
Monday–Friday shifts start at 9:00 or 9:30 AM EST—no weekends!
A DAY IN THE LIFE
As a Customer Service Representative, you’ll be the trusted voice for our clients members and agents- providing support, answering questions, and guiding members through important life insurance and financial service requests in a fast-paced, remote environment.
You’ll:
Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care
Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries
Research member files and analyze inquiries to determine the best path to resolution
Navigate multiple systems and resources to verify information, benefits, and eligibility accurately
Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes
Handle sensitive and emotional conversations with compassion while maintaining compliance standards
Utilize strong problem-solving and decision-making skills to resolve complex member concerns
Stay up to date on products, member benefits, policies, procedures, and industry regulations
Meet quality and productivity goals while delivering an exceptional member experience
End your day knowing you've helped members make informed decisions, provided peace of mind, and delivered support when it matters most.
WHAT WE'RE LOOKING FOR
Required:
6+ months in a call-center experience
1+ year of customer service experience
Strong verbal and written communication
Organizational, problem-solving, and decision making skills
Ability to navigate multiple computer systems
Experience in a virtual desktop environment
Distraction-free remote workspace
High school diploma or GED
Preferred:
Previous experience supporting life insurance, annuity, or other financial service products
Familiarity with Third Party Administrator (TPA) concepts
Knowledge of medical/dental terminology or claims processing
Additional expectations:
Participate in virtual interviews using a computer with a working camera
Comfortable in a diverse, inclusive, team-focused culture
Complete pre-employment steps:
Internet speed test
Background screening, employment verification, and drug screening
If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!