About the Role
Vita Bella is looking for a detail-oriented and compassionate Customer Service Representative to support our patient monitoring team. This role is essential in ensuring patients have a smooth, supportive experience throughout their care—from onboarding to ongoing treatment support. If you’re organized, communicative, and comfortable juggling patient coordination with back-office tasks, you’ll feel right at home here.
Key Responsibilities
- Guide patients through the onboarding process and answer questions related to their membership and treatment
- Monitor medication refill needs and follow up on refill requests with patients/providers
- Assist patients with scheduling and tracking follow-up appointments
- Track medication orders and shipment status
- Communicate regularly with pharmacy representatives regarding orders, delays, and updates
- Coordinate with the medical team to relay patient updates and provider recommendations
- Respond to patient messages in a timely, professional, and empathetic manner
- Complete administrative and back-office tasks to support daily operations
- Maintain accurate patient records and documentation
- Previous experience in customer service, healthcare support, or patient coordination preferred
- Strong English written and verbal communication skills
- Excellent organizational skills and attention to detail
- Comfortable working with patient portals, messaging systems, and internal tracking tools
- Ability to multitask and manage follow-ups without dropping the ball
- Professional, empathetic, and patient-focused approach
- Full-time, stable schedule (40 hours/week)
- Competitive pay packages for part-time & full-time team members, bonuses, membership and healthcare discounts, and continuing education opportunities. Base pay range of $36,000 - $52,000 salary.
- Meaningful work supporting patient care and wellness
- Collaborative team environment with medical and pharmacy professionals
- Opportunity to grow within a healthcare support role
- Fast-paced but supportive work culture
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