Remote Call Center Customer Service Representative
for the state of Kentucky (must live in Kentucky)
$16.50 per hour
Equipment provided
Start date: November 9th, 2026
Training Monday-Friday 8:00 am-5:00 pm 4 weeks
Shifts:
Availability between the hours of operation -
Monday thru Friday - 8:00 AM - 8:00 PM EST
Saturdays - 9:00 AM to 5:00 PM EST
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you
to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in
supporting our clients.
$16.50 per hour pay rate (bi-weekly pay)
Paid Training with Equipment provided.
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
Full Benefit Options - From the start, our paid training program will teach
you all the skills needed to allow you to become successful in your role. We
also offer a full benefits package, so you’ll be able to thrive both
personally and professionally.
About the Role
Call center representatives answer multiple call types focused on assisting KY
residents with a variety of different health benefits (such as SNAP, Medicaid
and TNAF). Call types include password resets, application status, application
intake/updates and our customer also need help navigating the government's
online application tool. It also includes dealing with multiple systems to input
and read/interpret data back to the caller. These calls can be difficult as we
handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and
deal with callers who are missing/denied benefits.
Requirements:
Required 1 year minimum experience in High Volume Call Centers
Required 1 year minimum Customer Service Experience
High School diploma or GED
Background and drug screening required.
Ability to adhere to a break and lunch schedule
Excellent typing and grammar skills
Ability to navigate a computer
Excellent customer service skills.
Excellent phone etiquette skills
Reliable internet access
Quiet work environment, free of distractions
Must reside in the State of Kentucky for this position
Job Track Description:
Kentucky Health Benefits Exchange CSRs answer multiple call types focused on
assisting Kentucky Citizens with a variety of different health benefits (such as
SNAP, Medicaid and TNAF). Call types include password resets, application
status, application intake/updates and our customer also need help navigating
the government's online application tool. This position consists of taking
back-to-back calls often, without follow up or time between calls for the
duration of your shift. It also includes dealing with multiple systems to input
and read/interpret data back to the caller. The ideal candidate needs to be able
to answer questions fully and capture data into a client system and responsible
for memorizing several scripts verbatim per our client’s policy. CSR's must
answer all calls that come into their station (ie, not hanging up, not
responding so that the caller hangs up, and not abusing hold time as it is
closely monitored) and maintain professionalism throughout the call regardless
of how difficult it may become.
As stated calls can be difficult as we handle SNAP and other benefits
(Supplemental Nutrition Assistance Program) and deal with callers who are
missing/denied benefits.
CSR's are held accountable for goals such as valid transfers (valid as defined
by the transfer reasons and departments in our knowledgebase), Quality Assurance
(guidelines set forth by the client and reported on weekly), Customer
Satisfaction Surveys (Again, guidelines set forth by the client and reported on
weekly).
CSR's are responsible for following a break and lunch schedule daily that is set
by our global Workforce team. Our internal department can accurately forecast
how many calls we are going to take every 30 minutes , that being said, since we
are good at forecasting that call volume, we also know how many CSRs we need to
answer all of those citizen calls. So being here is critical.
Performs business support or technical work, using data organizing and
coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or
equivalent experience.
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated salary range for this role
is $16.50 base pay.
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to FTADAAA@conduent.com
[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].