About the Role:
The Customer Service Representative is responsible for supporting customers with
account-related questions, payments, and issue resolution. This role ensures a
positive customer experience by handling inbound and outbound calls, resolving
concerns, and providing clear and accurate information.
The Customer Service Representative partners with internal teams to maintain
accurate account records, follow established workflows, and meet quality and
productivity expectations in a fast-paced environment.
Title: Customer Service Representative
Location: Sartell, MN
Schedule: Multiple Shifts: 7am - 4pm, or 8am -5pm, or 9am -6pm Central Time
Zone, Monday – Friday
Compensation: $17-$19 per hour base + performance incentives
Key Responsibilities:
Handle inbound and outbound calls related to customer account balances
Provide clear, professional explanations of balances, payments, and available
options
Set up payment arrangements and process transactions over the phone
Accurately document all interactions while navigating multiple systems
Follow established workflows, scripts, and compliance requirements
Meet performance goals related to productivity and quality
Assist customers with available support or financial assistance programs when
applicable
Required Qualifications:
High School Diploma or GED
Minimum 1 year of experience in a customer service, call center, healthcare
support, administrative, or office-based role
Minimum 1 year of experience working in a Work-From-Home environment
Demonstrated reliability, consistent attendance, and commitment to meeting
performance expectations
Experience working in a fast-paced, performance-driven environment with
production or quality expectations
Strong computer skills with the ability to navigate multiple applications and
systems simultaneously
Experience using Microsoft Outlook, Word, and other business applications
Ability to communicate professionally and effectively by phone and in writing
Demonstrated reliability, attendance, and a stable work history
Ability to work independently while maintaining productivity in a
Work-From-Home environment
Ability to maintain a private, secure workspace and meet company internet
requirements
Preferred Qualifications:
1+ year of call center experience
Healthcare customer service, medical billing, insurance, banking,
collections, or similar account-based customer support experience
Experience handling a high volume of inbound and outbound calls
Experience working with performance metrics such as quality, productivity,
attendance, and customer satisfaction
Experience using CRM, patient account, billing, or EHR systems
Experience resolving escalated customer issues while maintaining
professionalism
Additional Information:
This is a Work-from-Home position. Employees must maintain a secure and private
workspace and reliable internet connectivity that meets company requirements.
Internet connectivity verification will be required during the hiring process.
This role is a Work-from-Home opportunity and is not considered
location-independent remote work.
About Us:
Meduit is a national leader in healthcare revenue cycle management, supporting
hospitals and physician practices in 48 states. We focus on optimizing payments,
allowing clients to focus on patient care, and pride ourselves on our core
values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and
Results-Oriented. Learn more at www.meduitrcm.com.
Employment eligibility:
Candidates must be legally authorized to work in the United States at the
time of hire
The company does not provide employment visa sponsorship for this position
As a condition of employment, a pre-employment background check will be
conducted
At this time, we are unable to consider candidates residing in the state of
New York for this position.
What We Offer:
Comprehensive paid training
Medical, dental, and vision insurance
HSA and FSA available
401(k) with company match
Paid Wellness Time and Holidays
Employer paid life insurance and long-term disability
Internal growth opportunities
Meduit is an Equal Opportunity Employer. We do not discriminate based on any
protected class and welcome applicants from all backgrounds, consistent with
applicable laws. Employment is contingent upon successful completion of a
background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions of this position.
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