Williams-Sonoma Inc. Customer Service Representatives Seasonal Full Time availability Remote roles available in: Wichita, KS Now accepting applications until September 30, 2026
Why Join Us?
- Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day?
- If you’re someone who:
- Brings positive energy
- Solves problems with confidence
- Loves great products and even better discounts
- …then you’ll feel right at home here!
Your Day to Day (Essential Functions):
- Customer-Focused Support:
- Serve as the first point of contact for customer inquiries via phone
- Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions
- Handle escalations with professionalism, ensuring a smooth resolution process
- Problem-Solving & Ownership:
- Apply critical thinking to troubleshoot issues and offer appropriate solutions
- Approve adjustments, returns, or other resolutions within established guidelines
- Follow up with customers to ensure complete satisfaction and issue solutions
- Service with Integrity:
- Uphold company values by providing honest, ethical, and transparent support
- Maintain confidentiality of customer data and company policies
- Stay informed about product updates, policies, and procedures to provide accurate information
- Collaboration & Continuous Growth:
- Work closely with team members and leadership to improve service processes
- Participate in ongoing training to enhance skills and stay ahead in customer service excellence
- Provide feedback to improve company policies and customer experience strategies
What We Offer:
- $15.00/hr
- Recognition based incentives and bonuses for top performers
- Training, coaching and early conversion opportunities to build your career within our holiday season
- Employee discounts and perks (up to 40% off most products and brands)
What We’re Looking For:
- 1+ years of customer service experience (retail, call center, or hospitality preferred)
- Strong communication skills - Ability to de-escalate and resolve issues professionally
- Problem-solving mindset - You think fast and adapt quickly
- Integrity and reliability - You do the right thing, even when no one is watching
- Comfortable working in a fast-paced environment with performance goals
- Tech-savvy - Ability to navigate multiple systems and multitask efficiently
Work-From-Home Technology Requirements:
- You must provide your own qualifying equipment and reliable internet connection
- Required Computer Setup: Desktop, all-in-one computer or traditional laptop
- Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations
- Minimum 6 GB of RAM; 8 GB or more recommended
- Minimum screen resolution of 1920 × 1080
- Google Chrome
- Current antivirus protection
- Enough available storage to install required systems
- Windows 10 and older operating systems are not supported
- Windows Education, Enterprise and Insider editions are also not supported
- Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices
- Required Equipment:
- External mouse
- Keyboard
- Webcam
- Wired USB headset
- Wireless and Bluetooth headsets are not supported
- Recommended models include the Jabra Evolve 20 UC and Logitech H390
- Your computer and internet connection must pass our pre-employment System Checker
- We do not recommend using built-in laptop track pads
- Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed
- If you choose, you may examine your speeds at http://speedof.me, however that will not be an official evaluation of your connection
- Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer
Ready to Get Started?
- Bring your energy, problem-solving skills and passion for helping people to Williams-Sonoma, Inc.
- Apply today and complete your application by September 30, 2026
- Your next opportunity could start right from home!
- Williams-Sonoma, Inc. is an Equal Opportunity Employer
- We consider qualified applicants without regard to any characteristic protected by applicable federal, state or local law
- Reasonable accommodations are available during the application and employment process