Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Responsibilities
- Respond to incoming borrower interactions (inbound & outbound calls) and provide follow-up on inquiries as needed.
- External candidates must reside within 60 miles of Lincoln, NE or Brownsville, TX to be eligible for this role.
- Start Date: 10/05/2026
- Training hours: 8:00am – 4:30pm CST
- Permanent Schedule after Training: 11:35AM-8:05PM CST
- Pay rate: $16.00 per hour
- Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
- Contribute to Continuous Process Improvement
- Ensure integrity of data and information
- Update information on accounts in the Loan Servicing and/or consolidation systems
- Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls
- Contact customers on accounts, including outbound customer contact when appropriate
- Negotiate transactions in accordance with established laws, regulations, and policies
- Serve as a resource person with them as needed, including assisting new associates with training needs
Qualifications
- Education: High school degree or equivalent required
- Experience: 1 to 3 years customer service experience and/or general office experience preferred
Compensation and Benefits
- Benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program
- Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc
About Nelnet
- Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed.
- Equal Opportunity Employer: Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.
- We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
- Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net
- Nelnet is a Drug Free and Tobacco Free Workplace
AI and Hiring
- Use of Artificial Intelligence in Hiring: We may use automated or AI-enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions.
- A recruiter reviews applications and determines which candidates move forward in the hiring process.
- For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring
Note: This job description may be modified at any time.