JOB SUMMARY
The purpose of the Customer Service Representative position is to support the
Customer Service Call Center as it relates to physician billing for multiple
clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
1. Handle a large call volume while ensuring quality customer service and
patient satisfaction
2. Follow-up on all issues not resolved during conversation with
patient/guarantor
3. Ability to complete other related customer service duties as assigned
SUPERVISORY RESPONSIBILITIES
If direct report positions are listed below, the following responsibilities will
be performed in accordance with guidelines, policies and procedures and
applicable laws. Supervisory responsibilities include interviewing, hiring, and
training employees; planning, assigning and directing work; appraising
performance; rewarding and disciplining employees; addressing complaints and
resolving problems.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.
This position serves as the primary source of communication for patients’
billing inquiries. This person must possess the skill to effectively assist
patients with sensitive and confidential issues, while understanding our
obligation to our clients to collect outstanding patient balances. They should
be able to handle multiple tasks along with setting appropriate priorities with
client information.
Answer patient calls within the guidelines of call center metric objectives
Ensure appropriate HIPAA compliance guidelines
Adhere to work schedule and follow call center phone procedures
Maintain professionalism and confidentiality
Conifer requires its candidates, as applicable and as permitted by law, to
obtain and provide confirmation of all required vaccinations and screenings
prior to the start of employment. This may include, but is not limited to, the
COVID-19 vaccination, influenza vaccination, and/or any future required vaccines
and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to
perform the job.
High School degree or equivalent required
At least 1 year experience in a medical customer service role preferred
Previous experience in a call center environment preferred
Proficiency in Microsoft Outlook, Excel and Word required
Previous experience with medical billing systems required; GE Centricity or
EPIC experience a plus
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Must be able to work in sitting position, use computer and answer telephone
Ability to travel
Includes ability to walk through hospital-based departments across broad
campus settings, including Emergency Department environments
WORK ENVIRONMENT
The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Office Work Environment
Hospital Work Environment
TRAVEL
No travel required
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health
brings 30 years of healthcare industry expertise to clients in more than 135
local regions nationwide. We help our clients strengthen their financial and
clinical performance, serve their communities, and succeed at the business of
healthcare. Conifer Health helps organizations transition from volume to
value-based care, enhance the consumer and patient healthcare experience and
improve quality, cost, and access to healthcare. Are you ready to be part of our
solutions? Welcome to the company that gives you the resources and incentives
to redefine healthcare services, with a competitive benefits package and
leadership to take your career to the next step!
Compensation and Benefit Information
Compensation
Pay: $14.50 - $21.80 per hour. Compensation depends on location,
qualifications, and experience.
Position may be eligible for a signing bonus for qualified new hires, subject
to employment status.
Conifer observed holidays receive time and a half.
Benefits
Conifer offers the following benefits, subject to employment status:
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a
rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and
critical illness insurance, long term care, elder & childcare, AD&D, auto &
home insurance.
For Colorado employees, Conifer offers paid leave in accordance with
Colorado’s Healthy Families and Workplaces Act.