Customer Service RepresentativeThe customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties and Responsibilities- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems- Ability to learn and follow all customer service procedures and policies- Strive to meet and go above personal and team target goals- Record, organize and file customer interactions and account changes- Able to up-sell if needed- Able to schedule call back and appointments to resolve customer needsRequirements- Previous experience in customer support, client services, sales, or a related field- Excellent at communicating over the phone and other communication platforms- Basic computer skills and experience- Able to multitask- Excellent time management and prioritization skills- Ability to listen actively, relay information, and answer questions and/or concerns.- Customer-focused for positive customer experience and resolutionBenefits- Health Insurance (dental and vision included)- Excellent retirement plan- Tremendous upward mobility into other positions and management- Flexible hours- Remote Position(s) available (work from home)MUST RESIDE IN CALIFORNIA