This remote Customer Service Representative role involves providing exceptional support to dental insurance customers, addressing inquiries via telephone or email. The successful candidate will focus on delivering customer-centric solutions, practicing active listening, empathy, and professionalism to ensure a seamless service experience that makes it easy for customers to do business with the organization.
Key Responsibilities
Respond to customer requests related to dental coverage, claims, and benefits via telephone or email.
Conduct research regarding product details, policy provisions, claim statuses, and basic procedures.
Process transactions efficiently and refer requests for policy modifications to appropriate departments, tracking responses to ensure completion.
Use effective communication, active listening, and empathy to strengthen customer relationships.
Access and navigate multiple electronic systems to provide comprehensive responses to inquiries.
Perform all tasks consistently and professionally, demonstrating strong verbal, interpersonal, and service skills.
Required Qualifications
High School Diploma or GED.
Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload); Wi-Fi not compatible.
At least 1 year of experience in a remote call center customer service role.
Ability to manage multiple computer monitors and software (including Salesforce, Word, Excel, and Outlook) simultaneously while speaking with customers.
Preferred Qualifications
Over 2 years of call center or customer service experience.
Strong computer and keyboard skills with efficient typing ability.
Experience handling dental or other insurance products.
Prior experience working in a dental office.
Excellent listening and oral communication skills to build trust and demonstrate empathy.
Previous experience with Salesforce is a plus.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.