We produce UGC video ads for brands and manage everything from scripting to filming to editing. We are growing fast and we are looking for someone to be the warm, reliable face of our agency to every single client.
This is not a corporate client management role
We are not looking for someone who sends formal emails with Kind Regards at the bottom.
We are looking for someone who communicates like a real person, genuinely cares about the people they talk to, and makes every client feel like they are our most important client. Every single day.
If you read that and thought yes that is literally how I already talk to people, then keep reading.
What the Role Looks Like
You are the main point of contact for all of our active clients. You keep them updated, make them feel looked after, and make sure they always know what is happening with their project. You are not managing production. You are not making creative decisions. You are the human connection between our team and our clients.
What You Will Be Doing
Check the client board every morning and know exactly where every client is at before anyone has to tell you
Send proactive updates before clients have to ask what is happening
Deliver scripts, actor options, and videos to clients in a way that builds excitement — not just forwards links
Follow up on feedback and keep things moving without being pushy
Flag anything urgent to the operations manager immediately
Make sure no client ever goes more than two days without hearing from us
Respond to all client messages within one hour during working hours
Never leave a client on read — inbox at zero before you log off every day
What We Are Looking For
Someone who communicates like a real human — not like a corporate email or an AI
Warm, proactive, and genuinely reliable
The kind of person who notices things without being told
Organised enough to keep track of multiple clients at once without dropping anything
Available Monday to Saturday, 9am to 5pm EST
Someone who reads a client message and instinctively knows what they need to hear
Someone who sells our work with genuine enthusiasm — not just forwards a link and waits
Is this you?
You write messages that sound like a real person wrote them, not a template.
You check in on clients without being asked because you genuinely care about how things are going.
You know the difference between a client who is happy and a client who is quietly frustrated.
You make people feel like working with us is something to look forward to.
This role is not for you if
You wait to be told what to say before every message.
Your natural writing voice sounds like it was generated by AI.
You need to be chased to send an update.
You use phrases like I hope this message finds you well or please do not hesitate to reach out.
What This Role Is Not
This is not a role for someone who waits to be managed. It is not for someone who writes messages that sound like they were generated by a template. And it is not for someone who needs reminding to check in on clients.
Our clients are real people running real businesses. They want to feel like they are in good hands. If you can give them that feeling naturally and consistently, you will be brilliant at this.
The Details
Part-time, 10-15 hours per week
Remote — work from anywhere
Monday to Saturday, 9am to 5pm EST
Rate: open depending on experience
Start date: as soon as possible