Customer Service – Remote
MicroArt is a unique, quasi-medical cosmetic practice in Beverly Hills that offers a proprietary luxury procedure to change human skin color. For more information, see www.microartmakeup.com.
We are looking for a dynamic, customer service, and sales leader to respond to warm leads.
This position is extremely fulfilling as we help clients make life-changing choices about their appearance. Our clients travel from around the world for treatment, so there is never a dull moment. You will have the opportunity to meet a wide variety of people, from celebrities to people recovering from domestic violence and everything in between. Our company culture is fast-paced and offers ample room for growth.
Are you looking for a career with growth potential? loves structure, has strong attention to detail and perfection, is organized, analytical, can handle an environment with a great deal of change and pressure, and responds positively to unpredictable situations and shifting priorities. Are you a serious, direct, and analytical person comfortable taking the lead? Do you consider yourself adept at working independently and prefer tasks that have a process to drive strong outcomes? Would people describe you as serious and highly reliable? Are you known for your ability to execute with high expediency and accuracy?
KEY RESPONSIBILITIES:
• Patient consultations (sales) by phone, email, and in person at our clinic.
• Closing HOT inbound sales leads over the phone. 90% of patient consultations are done over the phone (100+ phone calls daily).
• Closing $150K-$300K+ per month in sales
• Educate patients about the procedure before and after care
• Scheduling clients
• Social media posts
• Email Marketing
• Assisting in admin tasks that can be done remotely
REQUIREMENTS:
• Available to work on Pacific time, 8 am-3 pm, Monday-Friday, and some Saturdays.
• Must live in the USA or have lived in the USA
• Detail-oriented to be able to give clear and accurate information to clients about MicroArt’s unique procedures. Meticulously organized to be able to schedule clients with 100% accuracy
• Able to follow systems, like working in a structured environment with checklists, and take directions well
• Strong active listening skills. Excellent with people, warm, friendly, outgoing, and self-confident. Empathetic must be able to have personal conversations with our clients about sensitive body-image issues. For example, scars from suicide attempts, mastectomy, plastic surgery, vitiligo on genitals, alopecia, and a variety of other disfiguring skin issues that we camouflage.
• Excellent communication skills, both written and verbal
• Strong work ethic, responsible, trustworthy, professional, poised, and sophisticated to sell a luxury service.
• Solid computer skills in MS Office – strong command of Outlook, Google Calendar, and CRM (preferably Zoho)
• Problem solver. Ability to think on his or her feet when needed and thrives in a fast-paced and busy work environment
• Professional appearance and demeanor. Poised and sophisticated to sell a luxury aesthetic procedure.
EXPERIENCE REQUIRED:
• 5+ years of experience working remotely in your home office, and must have a dedicated home office with all equipment
• 2+ years of experience in some aspect of the cosmetic/medical environment, such as plastic surgery, dermatology office, or med spa, or cosmetology
• 5+ years of stable employment history in a professional work environment
• Some sales experience
• Email marketing
• CRM (Ideally Zoho)
HOW TO APPLY:
• Email hr@microartmakeup.com
• Enter “REMOTE CUSTOMER SERVICE” in the subject line
• Send your resume and a cover letter
• Please answer the following questions:
• Position Applying for:
• Where are you located:
• Asking wage rate:
• Work Experience:
• How many years of total work experience do you have?
• What is the longest job that you have had?
• Please describe your sales experience: Have you worked in any luxury industries? Please explain
• Do you have phone sales experience? If so, please describe
• Please describe your experience in medical Esthetics.
• How do you spend your time when not working?:
• Are you currently working? If not, when did your last job end and why?
• What is your highest form of Education?
• Do you have a fully functioning office and dedicated workspace where you can work uninterrupted?
• Send a video introduction: In the video, introduce yourself and let us know what job you are applying for. Describe your experience as it relates to this position. Highlight your top 5 strengths relevant to the job. If there are any job requirements that you do not fully meet, specify what they are. And explain what interests you about this position.