What We Do
Milliman IntelliScript is a group of a few hundred experts in fields ranging
from actuarial science to information technology to clinical practice. Together,
we develop and deploy category-defining, data-driven, software-as-a-service
(SaaS) products for a broad spectrum of insurance, health IT and life sciences
clients. We are a business unit within Milliman, Inc., a respected consultancy
with offices around the world.
Candidates who have their pick of jobs are drawn
to IntelliScript’s entrepreneurial and collaborative culture of innovation,
excellence, exceptional customer service, balance, and transparency. Every
single person has a voice in our company, and we challenge each other to push
the outer limits of our full, diverse potential. And, we’ve shown sustained
growth that ensures you’ll have room to grow your skillset, responsibilities,
and career.
Our team is smart, down-to-earth, and ready to listen to your best ideas. We
reward excellence and offer competitive compensation and benefits.
Visit our LinkedIn page [https://www.linkedin.com/company/27137587] for a closer
look at our company, and learn more about our cultural values here
[https://www.rxhistories.com/our-company/#careers].
Milliman invests in skills training and career development and gives all
employees access to a variety of learning and mentoring opportunities. Our
growing number of Milliman Employee Resource Groups (ERGs) are employee-led
communities that influence policy decisions, develop future leaders, and amplify
the voices of their constituents. We encourage our employees to give back to
their varied professions, including leadership in professional organizations.
Please visit our website [https://www.milliman.com/en/social-impact] to learn
more about Milliman’s commitments to our people, diversity and inclusion, social
impact, and sustainability.
What this position entails
Milliman, Inc. is recognized as a leading firm providing data, products, and
professional services to the insurance industry. IntelliScript, a Milliman
practice, delivers real-time data and underwriting decision-support tools to
health and life insurers through software-as-a-service (SaaS) products.
IntelliScript helps clients interpret and use electronic medical data, including
prescription histories, diagnoses, and treatment information, to support
underwriting and pricing decisions.
The Operations team works closely with partners across IT, Data Analytics,
Account Management, Sales, and Product. As a Customer Service Intern, you will
support important day-to-day processes that help ensure consumers
receive timely, accurate service and that internal operations run smoothly.
What you will be doing
In this internship, you will support the Operations team with customer service
and administrative tasks related to consumer inquiries and regulated reporting
processes. Responsibilities may include:
Enter, update, and maintain customer information in Salesforce and other
internal systems
Provide professional support to consumers by phone and email, helping answer
questions and route issues appropriately
Learn IntelliScript procedures and applicable Fair Credit Reporting Act
(FCRA) guidelines to support a positive consumer experience
Assist with documentation, tracking, follow-up activities, and other
operational tasks as assigned
What we need
Currently pursuing a degree at an accredited college or university
High school diploma or GED required
Strong written and verbal communication skills
Intermediate proficiency with Microsoft Word, Excel, and Outlook
Strong attention to detail and ability to handle confidential information
responsibly
Organized, dependable, and willing to learn
What you bring to the table
Ability to follow established processes while keeping projects moving and
deadlines on track
Strong analytical skills with the ability to identify issues and present
thoughtful solutions
A proactive, “let’s find a way” mindset—no task is too big or too small
Commitment to resolving customer needs and delivering a high-quality
experience
Clear, professional communication across phone, email, video, and in-person
interactions
Comfort working in an entrepreneurial, collaborative, and fast-paced
environment
Ability to balance detailed, repeatable processes with recognizing trends and
solving problems
Strong attention to detail and pride in getting things right
Curiosity and enthusiasm for continuous learning and skill development
Self-driven approach to assessing needs, researching solutions, and finding
common ground
Commitment to professional growth and ongoing education
Ability to prioritize multiple projects and tasks at various stages
Excellent organization and multitasking skills
Wish List
Experience using Salesforce to locate and record information
Knowledge of the insurance industry
Individual(s) must be legally authorized to work in the United States without
the need for immigration support or sponsorship from Milliman now or in the
future.
Compensation:
The overall range for this role is $19.00 - $43.00. A combination of factors
will be considered, including, but not limited to, education, relevant work
experience, qualifications, skills, certifications, etc. This is a non-exempt
overtime eligible role
Location:
The expected application deadline for this job is September 14, 2026. This
position is open to remote work anywhere in the US. Applicants must be willing
to travel to the Milliman office in Brookfield, WI as needed
Benefits:
We offer competitive benefits which include the following based on plan
eligibility:
Employee Assistance Program (EAP) – Confidential support for personal and
work-related challenges.
401(k) Plan – When an employee reaches 1,000 hours worked within 12
consecutive months, they become eligible for a 401(k) plan that includes a
company matching program and profit-sharing contributions.
Paid Time Off (PTO) – Begins accruing on the first day of work; Interns,
Temporary, and Seasonal Employees will earn PTO each pay period, based on 1
hour for every 30 hours worked.
Transportation – Pre-tax savings for eligible transit and parking expenses.
Equal Opportunity
All qualified applicants will receive consideration for employment, without
regard to race, color, religion, sex, sexual orientation, national origin,
disability, or status as a protected veteran.
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