Danko Mechanical Sales is looking for a customer service/inside sales representative. We are a leading manufacturer’s representative company covering the West territory for HVAC/R & Plumbing manufacturers. As a customer service/inside sales representative, you will work on our customer service team to assist customers and the outside sales team with quote requests, order entry, order tracking, and resolving issues.
This position is heavy on email and requires an organized, Type A person. This position requires someone with strong computer skills, focused on Outlook, SharePoint, and Excel.
You do not need to have HVAC/R experience; we will train the right candidate. Once trained, you may have the option to work from home one day a week. Work hours are 8:00 am to 4:00 pm, with a 30-minute paid lunch.
Responsibilities
Manage incoming emails and phone calls
Build quotes and provide pricing, lead times, and submittals
Enter and track purchase orders
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer information and job quotes in a CRM system
Follow communication procedures, guidelines, and policies
Attend new product trainings
Organize and manage product and sample room
Mail Processing
Skills
Proven customer support experience
Strong phone and email contact handling skills
Proficient with Microsoft Suite
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of personalities
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Team player
Strong organizational skills
Quick learner
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits
Dental insurance
Health insurance
Paid time off
Experience:
Customer service: 1 year (Required)
Work Location: In person