Meet Vestis®: For the People Who Make It All Work
At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.
Join us and build a career supporting the people who make it all work.
The Customer Service Coordinator is responsible for ensuring customer orders are accurately processed and fulfilled in accordance with Vestis' commitments and service standards. This role supports customer satisfaction and retention by providing knowledgeable, accurate, and courteous resolution of customer inquiries and issues. The incumbent serves as a key point of contact for customers, helping to build strong relationships through effective communication, problem-solving, and a commitment to delivering exceptional service.
Specific Responsibilities:
- Review and make decisions on daily order file reports for assigned accounts. Ensure all orders are released from hold status, customers are notified of delays, and product substitutions are offered at the location level based on Sales direction.
- Manage saved incomplete order reports for assigned accounts to ensure potential orders do not age unnecessarily and are moved into processing, enabling the company to recognize shipped demand.
- Modify existing orders, including updates, cancellations, and credits, as requested by customers or Sales leadership.
- Proactively partner with internal and external Sales teams to ensure customer commitments align with company capabilities and operational requirements.
- Create and maintain customer keying profiles, uniform programs, MySites, and website information to ensure accuracy and compliance with contractual obligations.
- Prioritize multiple customer service issues simultaneously to ensure accurate and timely resolution. Respond to customer / sales inquiries within established service level expectations, typically within 48 hours. (Salesforce)
- Prepare large and multipack orders for submission to Data Entry for processing.
- Identify, process, and coordinate the completion of customer-related forms, including:
- Requests for Quotation (RFQs)
- IT Enhancement Requests
- Web Requirements Forms
- EDI Requirement Forms
- Work cross-functionally with multiple departments to resolve issues and prevent delays in order processing and fulfillment.
- Refresh and maintain designated Power BI (PBI) reports to support operational and customer reporting needs.
- Maintain a quality performance rate of 99.70% or higher.
- Take ownership of customer orders and proactively drive issue resolution to ensure a positive customer experience.
- Serve as a subject matter expert in direct sales order entry systems, value-added services, and operational processes.
- Submit approved customer pricing updates as directed by the Sales Manager and ensure accurate implementation within applicable systems.
- Stay current on company policies, procedures, guidelines, and best practices to ensure compliance and operational excellence.
Key Competencies
- Customer Focus
- Order Management
- Problem Solving
- Attention to Detail
- Communication Skills
- Time Management
- Cross-Functional Collaboration
- Process Improvement
- Accountability and Ownership
- Technical and Systems Proficiency
Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.
Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vestis Commitment to Equal Opportunity Employment
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.
Requires customer service, order management, problem-solving, communication, attention to detail, time management, cross-functional collaboration, process improvement, accountability, and technical systems proficiency.
Key Responsibilities
- managing orders
- resolving issues
- maintaining reports
Skills & Tools
Salesforce, Power BI, Electronic Data Interchange (EDI)
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Roswell, Georgia, United States
- Languages: English
About Vestis
A North American provider of uniform rental, workplace supply, and professional cleaning services. — Industry: Manufacturing