Position Summary:
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
Responsibilities:
• Answer high-volume inbound customer calls for medical supply patients
• Make outbound calls to patients, referrals, and sales as needed
• Utilize resources to troubleshoot and resolve patient issues
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Perform other duties as required
Education & Experience:
• High School Diploma or equivalent required
• 1-2 years of customer service experience required (hospitality, retail, and medical front office are strongly encouraged to apply!)
• Call center experience preferred but not required
Skills & Abilities:
• Excellent written and verbal communication skills
• Active listening skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn Byram products and therapies
• Strong customer service skills with the ability to resolve patient concerns while maintaining a positive attitude
• Demonstrate soft skills to enhance patient experience
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home
Experience level:
• 2 years
Shift:
• Day shift
Weekly day range:
• Monday to Friday
Experience:
• Customer service: 2 years (Preferred)