Long-Term Contract
Morgan Hunter is partnering with a nationally recognized organization to hire a
Customer Service Desk Associate
for a one-year contract opportunity. This fully remote role focuses on providing excellent customer service, answering application-related questions, and troubleshooting basic technical issues.
The ideal candidate is patient, resourceful, and enjoys helping people solve problems while delivering a positive customer experience.
Responsibilities
Provide first-level support to customers through phone, email, chat, and other communication channels
Answer questions about online applications, services, and account access
Troubleshoot basic technical issues, including password resets, account unlocks, and browser-related problems
Document customer inquiries, service requests, and resolutions in a ticketing system
Manage incoming calls and shared inbox tickets during assigned shifts
Research customer questions and escalate complex issues to appropriate support teams
Handle sensitive customer information with professionalism and confidentiality
Collaborate with team members to improve service quality and response times
Qualifications
1+ years of customer service, call center, or help desk experience preferred
Strong problem-solving skills with the ability to troubleshoot issues independently
Excellent communication, listening, and customer service skills
Patient, empathetic, and comfortable assisting customers in sensitive situations
Ability to research questions and provide solutions
Comfortable navigating web applications, Microsoft Office, and multiple systems
Experience with Jira Service Desk or similar ticketing software is a plus
Insurance industry experience is helpful but not required
MH456