Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our November 30th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions.
What's In It For You?
- The base salary range for this role is $18.00 hourly. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
- Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
- Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day
- Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
- Your future, secured: 401(k) with company match, life insurance, and disability coverage
- Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development
- Extra perks: FSA options, pet insurance, home & auto discounts, Milestone Recognition, and paid volunteer time off to give back to the community
Responsibilities
- Handle a high volume of inbound calls; assisting customers with managing their reservation
- Updating Traveler contact information, modifying reservations, processing payments, managing airline tickets, online access resets, providing general information on itineraries
- Follow up on customer requests through emails and outbound calls
- Communicate comprehensive information to travelers, including details about our products and policies
- Document all customer interactions and call notes in assigned programs
- Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)
- Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
- Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
Qualifications
- 2+ years of experience working in a call center environment, receiving customer service-based calls
- Displayed proficiency in an unscripted environment
- 1+ years of experience working remotely (Preference to those who have started and trained remotely)
- Must have hardwired internet (cannot use Wi-Fi)
Schedule Training Schedule:
- (6 weeks) Monday - Friday 9:00 - 5:00 PM ET
- 1st Production Schedule (4-6 Months)
- Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
- Tuesday - Saturday | Tuesday - Friday (12:00 PM - 8:00 PM ET)
- Saturday (10:00 AM - 6:00 PM ET)
- Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah