David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisorfor their office in Lisbon.
Position: Customer Service Advisor
Location: Lisbon, Portugal
Work model: Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Provide customer support through inbound calls and emails
Deliver exceptional customer service and ensure customer satisfaction
Handle customer enquiries via phone and email
Strive for continuous improvement in customer satisfaction
Prepare, maintain and review purchasing files accurately
Communicate with customers via email or chat to provide product information
Process customer orders
Manage account cancellations
Address and resolve customer complaints
Identify cross-selling opportunities where relevant.
REQUIREMENTS:
Native-level proficiency in Polish, with excellent written communication skills
Good command of English (minimum B2 level)
Strong customer service skills
Excellent communication skills
Customer-focused approach
Ability to handle customer enquiries professionally
Strong attention to detail and accuracy
Ability to manage customer complaints effectively
Experience in cross-selling is an advantage.
BENEFITS:
Modern office in a city center with open spaces, easy to access with public transportation
Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
Full-time employment in Lisbon
Opportunity to work with a renowned international pet supplies company
International and multicultural working environment
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance
And much more!!!
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