Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Demand management and network infrastructure - We look after 60 million meters, and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
You’ll be part of a growing team handling primarily inbound calls both direct from customers and via the Southern Water Smart Metering team, raising cases and flagging issues with the appropriate teams, as well as managing the customer contact through to resolution.
In this multi-faceted role you will also be handling the appointment-booking journey for internal meter exchanges.
This role is based on a 40-hour working week, based around a rotation of early and late shifts on weekdays, with a need to work one early or late shift at least one Saturday every three weeks at present, but this may change in the future.
Please note that this process will be conducted as an Assessment Day. If you are invited to attend, you'll be asked to select a preferred time slot.
Throughout the Assessment Day, you'll be required to complete a number of tasks, including a Customer Service group exercise, a Customer Communication Exercise and an individual script reading. Your performance will be assessed fairly across these activities, and the outcomes will determine whether you progress to the interview stage that same day.
Please see below the assessment day that will be taking place:
Assessment Day: Tuesday 8th September 2026
1st Session: 08:45am – 12:00pm
2nd Session: 12:45pm – 16:00pm
Start date: Monday 28th September 2026
Location: Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.
You'll be required to bring with you your Right to Work in the UK and proof of your current address.
You'll be able to start 2 weeks in-house training at Langley College on the start date listed above.
What you’ll bring
- Do you have an excellent telephone manner? Are you able to clearly explain the cause of any issue and map out the path to resolution while showing empathy and understanding for any inconvenience caused?
- Are you keen to learn and able to pick-up new systems and processes quickly? We'll need you to bring new ideas for how to improve efficiency and effectiveness in everything that we do.
- Do you have the ability to quickly integrate to the team and liaise with key stakeholders both internally at M Group and within Southern Water? This is to help drive issue resolution and customer satisfaction.
What’s in it for you?We offer a range of benefits designed to support your life in and out of work, some of which include;- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend – get rewarded for introducing people to us!
In addition, this role offers;- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupW INDREG
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Excellent telephone manner, clear communication, empathy, rapid learning of systems and processes, and ability to liaise with internal and client stakeholders to resolve issues.
Key Responsibilities
- handling inbound calls
- raising cases
- booking appointments
Skills & Tools
My Rewards
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Langley or Slough or Worcester
- Salary: GBP 26,529 – 26,529 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
- Generous parental leave
About M Group Ltd
An infrastructure services provider delivering water, engineering, and asset management solutions. — Industry: Construction