This is a Fully Remote Job
About Our Client:
The organization operates in the digital personal finance sector, addressing the challenge many individuals face in achieving financial stability and growth. It provides personalized financial solutions, including personal loans, home equity loans, debt consolidation, and educational tools, tailored to support members at various stages of their financial journey. With a workforce of over 3,000 employees across the United States and multiple regional hubs, the organization is expanding its reach primarily through hybrid and remote work arrangements to better serve its members.
About the Opportunity:
The CUSTOMER SERVICE role on the Member Services team focuses on supporting individuals as they navigate their financial journeys. This position ensures members receive empathetic guidance and practical assistance from account setup through ongoing support. The role contributes directly to member satisfaction and financial progress by providing personalized service and coaching. It also offers potential career progression to higher-level roles within the team.
Responsibilities:
Communicate with members via phone and email with care and professionalism
Listen actively to understand members' needs and provide appropriate solutions
Collaborate with team members to share knowledge and improve service quality
Document member interactions accurately and thoroughly
Requirements:
Minimum of 1 year customer service experience in call center or retail
High school diploma or equivalent
Availability for 8-hour shifts between 6am and 8pm
Strong people-focused approach and solution orientation
Ability to manage high volumes of inbound calls
Effective verbal and written communication skills
Pay Range and Compensation Package:
Starting pay is $18.00 per hour
Monday through Friday schedules available
Four 10-hour shifts also available, including weekends with additional pay incentives
Benefits & Perks:
401(k) plan with employer match
Medical, dental, and vision insurance with HSA and FSA options
Paid vacation, sick time, and dedicated volunteer days
Employee wellness support including assistance programs and fitness discounts
Education reimbursement up to $5,250
Pet care discounts
Financial support through an employee care fund
Commitment to diversity and inclusion with employee resource groups
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.